Customer Service Representative

TEKsystems • Delavan, WI • 9h ago

Description

We are seeking a dedicated and enthusiastic Customer Service Representative in Delevan, WI. The ideal candidate will play a crucial role in supporting sales operations by delivering exceptional customer care and sales support. This position involves providing innovative solutions to drive sales growth, as well as effectively managing both internal activities and external customers' expectations to ensure superior customer service.

Key Responsibilities:

Customer Care: Address customer inquiries and resolve issues promptly and professionally to ensure customer satisfaction.

Sales Support: Assist the sales team by providing necessary support, including order entry and data management.

Solutions Development: Develop and implement solutions to enhance sales growth and improve customer experience.

CRM Management: Utilize Salesforce and SAP to manage customer relationships and sales data efficiently.

Order Processing: Handle order entry and ensure accurate and timely processing of customer orders.

Data Entry: Maintain accurate records of customer interactions and transactions.

Expectation Management: Manage customer expectations and ensure that all commitments are met in a timely manner.

Required Skills:

Customer Service: Proven experience in customer service and support roles.

Sales Support: Experience in supporting sales teams and managing sales-related activities.

Call Center Experience: Previous experience in a call center environment is preferred.

Order Entry: Proficiency in order entry and data management.

CRM Systems: Strong knowledge of CRM systems, particularly Salesforce.

Customer Care: Ability to provide exceptional customer care and resolve issues effectively.

Data Entry: Accurate and efficient data entry skills.

Additional Skills & Qualifications:

SAP or ERP Systems: Experience with SAP or other ERP systems is highly desirable.

Salesforce or CRM Systems: Proficiency in Salesforce or other CRM systems is essential.

Communication Skills: Excellent verbal and written communication skills.

Problem-Solving: Strong problem-solving skills and the ability to think critically.

Team Player: Ability to work collaboratively with team members and other departments.

Adaptability: Flexibility and adaptability in a fast-paced environment.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Delavan,WI.

Application Deadline

This position is anticipated to close on May 15, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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