Hotel Front Desk Worker - William F. Bolger Center

ARAMARK • Potomac, MD • 3h ago

Job Description

The Hospitality Worker II is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Long Description

COMPENSATION: The Hourly rate for this position is $14.61 to $24.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation (https://careers.aramark.com/benefits-compensation)

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.

Answer incoming calls, emails, and guest inquiries professionally and promptly.

Adhere to all hotel policies, safety procedures, and operational standards.

Process payments, maintain accurate records, and complete shift-end reports.

Respond promptly to guest requests and coordinate follow-up with management if needed.

Maintain familiarity with daily rates, group bookings, promotions, and package details.

Maintain a clean, organized, and presentable front desk and lobby area.

Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.

Track and report maintenance issues or room status discrepancies to housekeeping or engineering teams.

Assist with luggage storage, message delivery, and wake-up call requests.

Maintain compliance with safety, and brand standards.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

1+ year previous front desk, customer service, or receptionist role experience in a hotel or hospitality environment preferred

Operate a register and/or software system to accurately handle cash and credit card transactions

Strong verbal and written communication skills; able to communicate clearly with guests, coworkers, and management

Dependable, punctual, and able to work independently or as part of a team

Excellent customer service abilities

Ability to stand for extended periods and perform light physical tasks

Ability to multitask and stay organized in a fast-paced environment

Strong attention to detail, especially in data entry, billing, and record-keeping

Availability to work flexible schedules, including evenings, weekends, and holidays

Proficient with property management systems preferred but not required (e.g., OPERA, Maestro)

Bilingual or multilingual abilities are a plus

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

ARAMARK

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