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Customer Service Assistant

System One • Hanover, PA • 3w ago

Job Title: Customer Service Assistant

Location: Hanover, PA

Hours/Schedule: 8:30-4:30 M-F; Hybrid - Remote Mon & Fri and Onsite Tues-Thurs

Type: Contract

Responsibilities

Deliver timely, thorough responses to all telephone and/or email inquiries from independent distributor partners (IDP), sales managers, DSD operations personnel, etc. as well as maintain a tracking mechanism for such inquiries.

Process and support any DSD plant or IDP set up changes.

Initiate Plant Closes to ensure IDP route orders are processed to the Plant, including accelerations as needed.

Process Special IDP Orders in a Database system.

Audit transactions/set up daily through integrity reports.

Process any IDOC errors, interface errors, open orders, etc.

Review and action on shared email boxes and Service Now daily.

Test, support and implement any new systems and process changes.

Document all work processes as required.

Provide support to independent distributors regarding several areas including, but not limited to, order management, IDP Settlement, plant closes, documenting calls in our call tracking software, and forwarding issues to the appropriate department for resolution.

Ensure quality standards and compliance with policies and procedures are achieved when resolving independent distributor issues.

Draft and submit Independent Distributor communications as relates to Support.

Assist with order processing errors, product planning, cycle count changes, nightly error reports for the warehouse locations.

Maintain relationships with all levels of cross functional teams in sales, operations, Independent Distributors, etc.

Provide support to the plant teams on "How to" and process questions in SAP.

Provide Holiday support and Saturday hours as needed to support.

Perform other job-related projects, duties and assignments as directed by management.

Requirements

Associate Degree or A minimum of 2 years of related experience required

Benefits

System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.

Ref: #558-Scientific

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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