Guest Experience Intern

Crescent Hotels and Resorts • Santa Monica, CA • 8h ago

Description

Join the Sandbourne Santa Monica Team

Sandbourne Santa Monica is a design-forward retreat where hospitality is elevated to an art form. Every detail - from our thoughtfully curated interiors to the personalized service we provide - creates a seamless and memorable experience for our guests. We believe in setting the standard for excellence, ensuring each guest receives the highest level of attention, care, and hospitality.

As part of our team, you'll be immersed in an environment that values creativity, precision, and genuine hospitality. We strive to inspire connection, exceed expectations, and create unforgettable moments for every guest who walks through our doors.

If you're passionate about design, service, and delivering best-in-class experiences, we invite you to explore opportunities with us at Sandbourne Santa Monica.

We are looking for our next great team member to join us on our team. We are committed to providing you with:

Highly competitive wages

An exceptional benefit plan for eligible associates & your family members

RSP/401K matching program for eligible associates

Discounts with our Crescent managed properties in North America for you & your family members

About the Role

We are seeking a passionate and dedicated Guest Experience Intern to join our exceptional team. In this role, you will play a vital part in delivering personalized service, upholding our commitment to excellence, and creating unforgettable moments for our guests. Whether engaging with guests, ensuring seamless operations, or contributing to our unique atmosphere, your role will be integral to our success!

What You'll Do

Warmly welcome guests upon arrival and assist them while check in and check out experience

Engage with guests to understand and anticipate their needs throughout their stay

Handle guest inquiries, requests, and concerns promptly and professionally

Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests

Support the preparation and delivery of personalized amenities for VIP guests and special occasions

Contribute to the creation of a welcoming and hospitable environment in all guest areas

Participate in team meetings and training sessions to enhance service delivery

What We're Looking For

A passion for hospitality and creating extraordinary guest experiences

Strong interpersonal and communication skills

Required: Reliable and punctual attendance.

Required: Excellent time-management skills; prioritizing and completing assigned job tasks effectively.

Ideal: Bi-lingual oral, speech, and writing skills in English and other language is an asset in this position

Required: Excellent interpersonal and customer service skills

Ideal: Computer Experience: proficient Microsoft Office programs, Outlook, and ability to learn a variety of other software.

Required: Excellent verbal and written communication skills; ability to convey messages clearly and compose correspondence with correct and proper grammar.

Required: Strong presentation skills; convey messages clearly and confidently; persuade and effect change positively.

Required: Capable of working effectively independently with minimal supervision

Required: Strong analytical skills.

Required: High attention to detail and accuracy

Required: Strong organizational skills

Required: Ability to prioritize effectively and efficiently meet deadlines and produce work in a timely manner.

Required: Ability to elicit and accept constructive feedback.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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