Client Coordinator Administrative Assistant

Caring Transitions • Coon Rapids, MN • 10h ago

Job Title: Client Coordinator Administrative Assistant

Summary:

The Client Coordinator Administrative Assistant provides essential support for client-related operations, ensuring efficiency through effective communication, data management, and interdepartmental coordination.

Responsibilities:

I. Client Communication & Support:

Manage and respond to bidder inquiries via the MNCentral email system.

Address incoming client leads, providing information and directing them to appropriate resources.

Schedule client consultations and accurately input data into the BDR's Connect team schedule.

Collaborate with Business Development Representatives (BDRs) to facilitate seamless lead handoffs.

Prepare and distribute welcome packets and essential information to new clients.

Confirm client appointments to ensure accurate scheduling and timely communication.

Communicate estimated mover arrival times (ETAs) to clients.

Conduct post-job check-ins with clients to assess satisfaction and gather feedback.

Send automated emails announcing the start of sales.

Address client inquiries regarding items, removal processes, and CT Bids access.

II. Data Management & Administration:

Maintain and update the customer relationship management (CRM) system with accurate client data.

Manage SKU printing process, ensuring accuracy and timely completion.

Oversee inventory and stocking of CT Bids supplies at the warehouse.

Manage credit card payment issues and other payment discrepancies.

Review shipping details and handling procedures for accuracy.

Manage the shipping item drop-off process.

Maintain records and follow up with bidders using alternative pickup methods.

Review and update sale reports to resolve discrepancies.

III. Operational Support:

Answer calls from Maximum, providing information or transferring calls.

Review and update sale reports to correct discrepancies.

Reviewing Time Cards

IV. Additional Duties:

Assist the Office Manager, CEO, or COO with other duties as assigned.

Qualifications:

Strong organizational and communication skills

Proficiency in Microsoft Office Suite

Excellent attention to detail

Ability to work independently and collaboratively

Prior experience in customer service or administration preferred

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