Manager, AACU Mortgage Processing

American Airlines • Dallas, TX • 5h ago

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for overseeing the day to day operations of the Mortgage Closing group at Credit Union.

What you'll do

Train, mentor and develop staff, including planning, monitoring, and providing effective feedback through employee recognition, and coaches and counsels, when necessary

Provide ongoing support/training of current Team members

Provide backup to staff as needed for seasonal fluctuation in volume

Handle escalated member requests

Assist in the development of new procedures and implementation of new technologies

Evaluate system/process workflows and provides recommendations for improvements

Ensure the timeliness and accuracy of compliance with applicable regulations

Interact with members and 3rd party vendors

Coordinate system testing needs

Work closely with Mortgage Production, Loan Servicing, and Accounting

Manage and reconcile monthly invoices

Perform other duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

Minimum 2 years relevant experience in a financial/banking institution with working knowledge of products, processes, polices, and services

Previous mortgage lending experience

Knowledge of loan origination/processing systems (Prime Alliance, Episys, and FICS)

Previous system management and testing process experience

Previous supervisory experience

Skills, Licenses & Certifications

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

Ability to work well in a fast paced environment and multi task with attention to detail, accuracy, and efficiency

Skilled in mathematics and analytical ability

Ability to demonstrate superior people management and employee engagement skills, to include directing, coaching, counseling and motivating staff

Ability to supervise multiple staff personnel

Ability to demonstrate excellent oral and written communications skills, including the ability to effectively communicate with all levels of management and staff and work closely with multiple departments

Ability to manage projects in accordance with short and long range objectives

Ability to work independently with minimal supervision

Ability to work well under deadlines and high volume pressure

Ability to maintain a satisfactory performance and attendance

Ability to work varying schedules and shifts as required

Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

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