Technical Account Manager

Fiserv • Berkeley Heights, NJ • 13h ago

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Technical Account Manager do at Fiserv?

As a Technical Account Manager you will support Tier 1 clients who expect world-class service, delivered by payments professionals who understand the industry, who know how to navigate Fiserv, and who are focused on helping them run and grow their business. The Technical Account Management team's primary objective is to facilitate an exceptional service experience for Fiserv's largest, most visible, and most complex clients. The Technical Account Manager will own technical client service firm-wide, providing a single point of contact for all technical needs.

What you will do:

Shape new, innovative solutions together with product, business, and technology leaders.

Provide solution and technical design conversations at senior client level and manage stakeholders for multiple client engagements.

Build shareholder value through responsible revenue growth and expense management for our internal and external shareholders.

Demonstrate client focus by providing future proof solutions and services that enable success for our internal and external clients.

Oversee all technical efforts across Fiserv for key accounts and be the primary point of contact for technical issues including collaboration during significant production support events.

Work directly with clients, vendor partners and 3rd parties, including face to face meetings with the stakeholders to support technical discussions and discovery.

Navigate Fiserv technology on behalf of client which can include all Tech and Product groups across Fiserv and 3rd parties.

Translate client's business and operational requirements to technical requirements and collaborate with all internal and external stakeholders throughout the project/implementation.

What you will need to have:

8+ years of Fiserv experience in IT technical troubleshooting and/or IT development and working knowledge of multiple Fiserv acquiring platforms (specs, integrations, gateways, APIs/SDKs, tech stack)

3+ years experience in a direct client interaction for technical support and requirement gathering

Working knowledge of merchant acquiring payment processing and flows - Point of Interaction (POI)/Point of Sale (POS) System

Bachelor's Degree and/or equivalent experience

What would be great to have:

Working knowledge of Fiserv networking/connectivity architecture

Working knowledge of card brand regulations

Working knowledge of the Payment Facilitator (Payfac)/Market Place business model

Perks at Work:

We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.

Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.

Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.

Advance your career with training, development, certification, and internal mobility opportunities.

Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

Salary Range:

$102,100.00-$142,300.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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