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Sr Account Operations Manager

CBRE • Boston, MA • 2h ago

Job ID

216046

Posted

14-Apr-2025

Service line

GWS Segment

Role @type

Full-time

Areas of Interest

Engineering/Maintenance, Facilities Management

Location(s)

Annapolis - Maryland - United States of America, Bedminster - New Jersey - United States of America, Boston - Massachusetts - United States of America, Burlington - Vermont - United States of America, Detroit - Michigan - United States of America, Montpelier - Vermont - United States of America, New Hampton - New Hampshire - United States of America, New York City - New York - United States of America, Newark - New Jersey - United States of America, Philadelphia - Pennsylvania - United States of America, Pittsburgh - Pennsylvania - United States of America, Providence - Rhode Island - United States of America

This role will cover the NE US region and requires 50% travel.

About the Role:

As a CBRE Account Operations Sr. Manager, you will direct and oversee the maintenance management staff and safety programs for large and high-profile facilities or properties.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do:

Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

Promote organizational capabilities and identify sale opportunities to potential clients.

Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.

Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.

Develop operational service delivery solutions to include documented playbooks, account operations plans, etc.

Manage ongoing evaluation of utility consumption rate structures and approve cost reduction programs.

Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.

Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.

Oversee account regional site operations and new projects.

Identify capital improvement projects and conduct cost evaluations used in the preparation of capital budgets.

Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.

Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.

Identify and solve technical and operational problems of complexity.

Understand and recognize the broader impact across the department.

Improve and change existing methods, processes, and standards within job discipline.

What You'll Need:

Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

Expert-level logical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment.

Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.

In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Extensive organizational skills and an advanced inquisitive mindset.

Intermediate math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Sr Account Operations Manager position is $140,000 annually and the maximum salary for the Sr Account Operations Manager position is $165,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

CBRE

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