Digital Workplace Analyst 2

Choice Hotels • North Bethesda, MD • 1d ago

Who are we looking for?

Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunity as our Digital Workplace Analyst II on the Digital Workplace team. The Digital Workplace team supports and administers all aspects of our Microsoft 365 and Google Workspace environments. As a key member of our Digital Workplace team, you will be mentored by our senior engineers as you continue to build and learn to administrate Microsoft 365/Exchange, SharePoint, OneDrive and Power Platform, solving problem tickets and service requests submitted by our business partners.

Are you able to work in a fast-paced environment with a focus on teamwork and Microsoft 365 initiatives? We invite you to apply today for our Digital Workplace Analyst II role today and #MakeItYourChoice.

Your Responsibilities

Triage incoming tickets for Digital Workplace incidents, service requests and tasks

Provide second-tier support and troubleshooting for Microsoft 365- and Google Workspace-related issues

Provide individual, team, and company-wide training on Microsoft 365 products and services

Publish and maintain support documentation for team and company consumption.

Partner with Technology teams and other external workgroups for the integration of applications that support Office 365 solutions

Collaborate with stakeholders to gather requirements and translate them into technical specifications

Design and implement custom solutions and implement business workflows using SharePoint and Power Platform (e.g. Power Apps and Power Automate)

Support governance, security and lifecycle management for Microsoft 365 and Google Workspaces products and data

Ensure compliance with enterprise security and data protection standards

Hands-on administration of Microsoft 365 cloud technologies, such as Azure, OneDrive, SharePoint, Teams, Purview

Administer access and configure Microsoft 365 and Google Workspace resources, features and solutions

Ongoing self-lead training on O365 changes pertaining to Microsoft releases on each O365 product

Evaluate and recommend tools, technologies, and platforms to improve productivity and business outcomes

Perform other duties as assigned

Your Experience, Skills & Competencies

Bachelor's degree in related field preferred or equivalent experience

At least 2 years' experience in working with Microsoft 365

Knowledge of managing SharePoint Online, OneDrive for Business, Microsoft Office, Teams and Power Platform through Microsoft 365 tenant administration

Knowledge of configuring and administering Microsoft 365 solutions using PowerShell

2+ years' developing automation solutions with Microsoft Power Platform including Power Apps, Power Automate and Power BI (preferred)

An understanding of business analysis and requirements documentation

SharePoint development as it relates to document management; permissions; content @types; configuring web parts; workflows; custom lists et al.

An understanding of the principles of enterprise content management.

Proficiency in Microsoft Outlook, Excel, PowerPoint and Word

Demonstrates key competencies to include cultivating innovation, collaborating, and nimble learning

Google Workspace knowledge preferred

Your Team

This is an individual contributor role that will report to the Manager, Digital Workplace. You will have 2 peer teammate(s) and collaborate with cross functional departments on a regular basis.

Your Work Location

As our Digital Workplace Analyst II you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ or working remotely.

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the underdog, the dreamer, the entrepreneur - because that's who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.

PLEASE NOTE: This role is not eligible for sponsorship *

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.

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