Technical Operations Manager
Position Summary
Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply. With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually.
Catalent Pharma Solutions is hiring a Technical Operations Manager. The Technical Operations Manager acts as a liaison between the Business Development Group, Commercial Operations, clients and CMTI by providing consultative support at project initiation and initiate/monitor project execution through completion. Moreover, this role ensures timely communication and proper execution/management of work slated for the site. This role will support Business Development (BD) and external clients by providing technical leadership and expertise, demonstrating an understanding of customer needs and how CMTI can best serve those needs. As the CMTI technical services lead, this role serves as the CMTI lead client development projects, collaborates to prioritize work, communicates project status and effectively provides technical explanation/rationalization to both internal and external customers. This role also serves as a contributing member of the Site Leadership Team (SLT) representing Program Management.
This is a full-time role position: Monday-Friday 8:00am-5:00pm. Onsite
Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer, and Catalent employee.
The Role
Provide technical leadership and expertise to support Business Development and external clients, understanding their needs and aligning them with CMTI capabilities. Serve a focal point for client development projects, prioritizing work, communicating project status, and overseeing the provision of technical support to both internal and external stakeholders.
Lead the Planning and Customer Service and Production to achieve the required delivery of technical and commercial services to existing and new clients. Work closely with Operations to monitor production capacity plans and develop strategies for the medium and long term
Interact with departments such as Laboratory, Quality, Operations, and Warehouse to remove roadblocks and ensure end-to-end process efficiency. Adhere to CMTI and industry safety standards, serving as a safety role model and ensuring client requirements are in alignment with CMTI safety standards.
Accomplish site goals through effective team management and development. Manage and motivate the Technical & Customer Services & Planning teams to deliver their Goals and Objectives. Providing regular feedback on progress against their Goals and Objectives, setting short term actions to facilitate exceeding of G&O's or close gaps in both performance and behavior. Handle performance and employee relations issues consistently and fairly and in line with Company policies.
Ensure adherence to CMTI Quality systems and cGMP standards. Manage project and client expectations to ensure timely and successful completion. Monitor and manage project timelines throughout all development phases and across all site functions, ensuring alignment with client orders. Optimize base cost, inventory management, process efficiency, and resource utilization. Champion and drive change. Search for opportunities to continuously improve processes and site performance. Network to look for opportunities to implement best practices.
Monitor and manage project timelines throughout all development phases and across all site functions, ensuring alignment with client specifications. Respond to escalated project issues that may impede project delivery and
Provide consolidated view of site projects (in progress, in queue) to SLT and site. Develop and monitor project metrics, analyze trends, and provide insights for issue resolution.
Work closely with Operations and other organizational SMEs to leverage their expertise while developing technical micronization and lab competency. Contribute a strong understanding of manufacturing site operations, and technical requirements of the
micronization processes. Utilize scientific expertise to identify opportunities, work with Business Development to drive revenue growth, and serve as the technical liaison for timely client communication. Work with Operations to ensure technical documents/Process Development Reports (DOE)/Process
Validation Reports (PVP)/Process Instruction Documents (PID) are realistic while accurately reflecting client specifications
All other duties as assigned;
The Candidate
Required a Bachelor of Science degree. BS in applied science preferred,.
Four+ years of experience managing projects from initiation to completion or related experience highly preferred.
Three+ years working in a GMP environment managing full project life cycle highly preferred.
PMP or equivalent certifications and project management software a plus.
Specialized depth of scientific knowledge in Micronization preferred or the ability to leverage organizational resources/SMEs to make sound technical decisions.
Intermediate to Advanced MS Office skills in MS Word, PowerPoint and excel
Demonstrated ability to motivate and lead others while working alongside them to complete tasks to reach organizational goals highly desired
Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent-sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience.
Required Leadership skills include excellent interpersonal and communication skills with all levels of stakeholders, the strong ability to lead, mentor, train, motivate, direct and empower a team, influence and lead change, contribute strategic, analytical insight for problem solving and partner with cross functional teams to identify gaps, develop and implementation of continuous improvement ideas
Individual may be required to sit, stand, walk regularly and occasionally lift up to 50 pounds
Why you should join Catalent:
Diverse, inclusive culture
Several Employee Resource Groups focusing on D&I
Dynamic, fast-paced work environment
Positive working environment focusing on continually improving processes to remain innovative
Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives
Competitive salary
Community engagement and green initiatives
Medical, dental and vision benefits effective after 90-day probationary period
Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.
personal initiative. dynamic pace. meaningful work.
Visit Catalent Careers (https://careers.catalent.com/us/en) to explore career opportunities.
Catalent is an Equal Opportunity Employer, including disability and veterans.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Important Security Notice to U.S. Job Seekers:
Catalent NEVER asks candidates to provide any @type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond- it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.
California Job Seekers can find our California Job Applicant Notice HERE (https://cdn.catalent.com/files/legal/CCPA-Privacy-Notice-at-Collection-for-California-Employees-and-Applicants-English.pdf) .
