UKG WFM Support - Absence Module

Deloitte • Lake Mary, FL • 7h ago

Are you an experienced, passionate pioneer in human resources? Are you a solutions builder and a hands-on professional? Do you want a daily collaborative environment with think-tank vibes to share new ideas with colleagues, without extensive travel demands? Consider an opportunity with our US Delivery Center. We are breaking the mold of a typical Delivery Center.

Our US Delivery Centers have been growing since 2014. Significant growth is expected in the future. Interested? Read more about our opportunity below. Work You'll Do As a UKG WFM Absence Support Specialist, you will:

Investigate and resolve intricate technical issues related to the UKG WFM Absence module, ensuring timely and effective solutions

Act as a subject matter expert for the Absence module, providing guidance and support to internal teams and clients

Assist in the configuration and customization of the Absence module, including policies, workflows, and reporting

Identify areas for improvement within the Absence module and recommend enhancements to optimize user experience and system efficiency

Ensure integration and functionality of the Absence module within the broader WFM system

Handle escalated support tickets from Tier 1 and Tier 2 teams, documenting and ensuring quality control of resolutions

Develop and maintain comprehensive documentation, including user guides, troubleshooting procedures, and FAQs

The Team Deloitte's Government and Public Services (GPS) practice is designed for impact. It serves federal, state, and local government clients and public higher education institutions. Our team of over 15,000 professionals brings fresh perspectives. We help clients anticipate disruption, reimagine possibilities, and fulfill their mission promise.

The Human Capital As A Service (HCAS) offering helps clients sustain performance. It provides insights, services, and solutions to extend organizational capabilities. Required Qualifications

3+ years of experience supporting UKG Workforce Management (WFM) solutions

Experience with UKG WFM Absence module functionalities, configurations, and best practices

Must live in a commutable distance (approximately 100-mile radius) to one of the following Delivery locations: Lake Mary, FL or Mechanicsburg, PA with the ability to commute to assigned location for the day, without the need for overnight accommodations

Expectation to co-locate in your designated Delivery location up to 30% of the time based on business needs, which may include a maximum of 10% overnight client/project travel

Must be legally authorized to work in the United States without employer sponsorship, now or in the future

Bachelor's degree required; preferably in Computer Sciences, Information Technology, Computer Engineering, or a related IT discipline; or equivalent work experience

Preferred Qualifications

UKG Workforce Central 8.1 and UKG Pro WFM Certified

Knowledge of integrations involving UKG WFM and other HR or payroll systems

Knowledge of change management and process improvement methodologies

Recruiting for this role will end on May 18th, 2025.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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