Market Area Coordinator

Ford Motor Company • Hagatna, GU • 3d ago

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation.

The Central Market Area Coordinator (MAC) will work on projects to support the New Ford Tech programs, Mobile Service, Ford Pro Elite, and work to support the needs of the Technical Placement Specialists in their designated market area. The Market Area Coordinator must have a strong understanding of Ford Service Capacity and how it impacts our bottom line. The main forcus for the MACs is to improve the overall Technician Count and assist dealers with their technician retention efforts.

This is a remote-based role; however, candidates must reside in Detroit, MI. Travel of up to 60% is required.

What you'll do...

Coordinate with the regional/market teams on business plans to achieve technician count objectives

Work with key program initiatives to understand their needs and how they fit into the established objectives

Manage and review the market area calendar of events with the GO and field teams

Facilitate market area events (Career fairs, NHRA events, etc.)

Handle registration for events where appropriate

Coordinate events with the field teams (TPS, SPS, LOCXM, FSE) to attend/support the events

Facilitate giveaways, set ups for events, utilize the TCEP store to support events with literature and/or giveaways

Assess and identify needs of the programs (tools/equipment/marketing support)

Identify/partner with New Ford Tech programs to promote Ford and Lincoln dealerships a destination for students/technicians as they matriculate from their schools/programs

Support regional/market efforts to identify opportunities that support technician recruiting/retention (i.e. pre-apprenticeship/apprenticeship opportunities)

Serve as Market Lead for Top Techs+ and Tech Connect Program Execution - Provide training and support to the regional teams and the Tech Drive Team

Market Area Ford Pro Elite Program Lead - Support Ford Pro Elite dealers in their efforts to establish a pipeline of technicians in their facilities

Assist and support onboarding efforts for new TPS' in the market - Expected to travel with newly onboarded TPS' to help familiarize them with their territory and the technician recruiting strategy

Market Area lead for tech recruiting/recognition/retention efforts - Provide a monthly Tech Program Metric Report Out/Performance to OBJ during regional ORG meetings

Technician count/placement objectives

of events that are identified and supported along with successes/opportunities

Technician Program Utilization Performance

Tech Retention

Top Techs+ status reviews

Tech Connect Program Utilization

ACE Engagement Performance

You'll have...

Bachelor's degree is required.

2+ years' experience with event activation

2+ years automotive service technical background

Able to relocate and travel on a regular basis (weekly)

Strong understanding of Dealership Parts and Service Operations

Comprehension of technician productivity and service capacity constraints

Strong project/program management experience and business acumen - Ability to prioritize tasks based on what will drive performance to objectives

Proven track record of working independently, following-through and solving problems quickly

Even better, you may have...

Self-starter capable of operating independently and adapting to dynamic situations

Excellent communication and collaboration skills to build strong relationships with dealership/regional personnel as well as cross functional activity partners

Ability to accomplish required position duties and business plan objectives with minimal supervision

Strong project/program management and organizational skills

Strong computer skills and knowledge of key business applications (MS Office, WebEx, SharePoint, etc.)

Strategic and creative thinking with the ability to conceptualize and communicate ideas

Understanding and utilization of PTS and STARS systems

Strong presentation skills

Ability to prioritize assignments/tasks in order to complete in a timely manner

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage

Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year's Day

Paid time off and the option to purchase additional vacation time.

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