Summary This position is with the Office of Information Technology (OIT), Division of Information Technology Operations (DITO). The purpose of this position is to function as an advisor to the Chief Information Officer and senior management officials as the DITO Director. The incumbent reports to the Deputy Chief Information Officer or designee. Responsibilities Total Compensation Package - Check out IHS's outstanding total compensation package for this job: IT Specialist Total Compensation | Pay (ihs.gov) Supervisory Responsibilities Manage and provide directions to supervisors and staff at the GS-13 and GS-14 grade levels. Oversee the activities of these employees from both personnel and programmatic direction perspectives. Direct staff in their activities to meet programmatic goals for end user support and device support. Approve time and attendance, determine work priorities, assign tasks, plan work, develop performance standards, assess work performance, advice and counsel employees on work and administrative matters, hears and resolves complaints from employees, effecting disciplinary action, identify developmental and training needs of subordinates, supervisors and staff, find ways to increase the quality of work performed by subordinates, and interviews and selects candidate staff members. Prepare staffing forecasts, analyze staffing requirements and utilization, plan staff development, and recommend strategies for changes in human capital across the organization. Plan and track unit tasks and responsibilities to ensure effective utilization of staff and other resources. Direct work tasks and activities of staff in connection with technical design and support efforts across the Indian Health Service (IHS). Is a member of the Office of Information Technology (OIT) management team. Direct and monitor information technology (I/T) projects with employees across functional boundaries within IHS. Represent the Director, Deputy Director, OIT, and the IHS in working with officials from the Department of Health & Human Services (DHHS), General Accounting Office (GAC), Office of Management & Budget (OMB), other government agencies and departments, colleges and universities, professional societies and specialty groups, and other disciplinary organizations. Provide advice, briefings, assistance, and counsel to senior management throughout the IHS and prepare detailed organizational planning documents, position papers, action plans, etc. for dissemination within and outside IHS. Provide expert advice regarding I/T services for agency program objectives and operations utilizing knowledge of state-of-the-art information systems, information system technologies, data networks, and data center management. Technical Responsibilities Ensure performance of critical I/T functions and maintain availability of critical data used in the agency's delivery of healthcare and administrative processes. Plan, develop, and implement enhancements to IHS enterprise wide I/T infrastructure services which support the overall connectivity, data transmission, and voice and messaging communication across the agency. Develop I/T policies, procedures, and guidance (e.g., hardware, software, telecommunications) in accordance with industry best practices for IHS I/T community and approximately 18,000 end-users of IHS data and systems. Lead initiatives to research and analyze new technologies to develop cost effective methods to meet business requirements. Apply structured practices such as those found in Information Technology Infrastructure Library (ITIL) to focus I/T services with the alignment of business needs of the organization. Advise the Chief Information Officer (CIO) on operational aspects of the agencies short- and long-term I/T service goals and strategies to achieve them; coordinate with other organizations or parts of the organization to accomplish goals; monitor progress and evaluate outcomes of I/T operation activities. Ensure complex I/T projects achieve success to meet metrics for full performance with regards to performance, timing, and budget. Oversee provisions of authoritative technical assistance and consultation on the capabilities of I/T to tribal organizations. Budget and Acquisition Plan, manage, integrate, and coordinate budget formulation, presentation, and execution with respect to agency I/T operations and Capital Planning and Investment Control (CPIC) requirements. This position is responsible for an annual budget with multi-million-dollar expenditures. Direct various aspects of procurement related to assigned I/T systems and may act as a Contract Officer Representative (COR) Level III for I/T contracts. Provide guidance and oversight to ensure contract requirements are met; Develop procurement documents; Validate tasks and deliverables provide services desired by management; and perform other COR duties as required. Manage and ensure the high performance of the IHS major I/T operation investments. Requirements Conditions of Employment Selectee may be subject to a probationary/trial period ESEP appointees typically serve a two-year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 A one-year supervisory/managerial probationary period may be required upon selection/placement. Confidential Financial Disclosure Form required. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. You will need to set up direct deposit so we can pay you. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENTS Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM QUALIFICATIONS GS-15: One (1) year of specialized experience equivalent to at least the GS-14 grade level. Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following @type of work and/or tasks: Develop strategies to deliver enterprise-wide foundational information technology solutions that comply with security, privacy policies, and mandates. Manage, plan, implement, and administer a network, centralized messaging service, web presence and applications, telecommunications, video conferencing, data center management strategies and policies, telehealth, and Wide Area Network (WAN) services. Oversee annual budgetary expenditures of approximately $40 million. NOTE: You must meet all examples of specialized experience listed above. SELECTIVE FACTOR This position requires the following certifications: Current Federal Acquisition Certification for Contracting Officer's Representative, Level III (FAC-COR, Level III). Current Federal Acquisition Certification for Program and Project Management, Senior Level (FAC-P/PM, SR Level). NOTE: Proof of certifications must be submitted with your application package. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement. Education There are no education requirements. Additional Information Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position is not covered by a Bargaining Unit. This position meets the criteria specified in pillar number one of the five pillars of the PHS Commissioned Corps. PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps MUST apply online under the merit promotion announcement indicated above in order to receive consideration. For more information on PHS Commissioned Corps, visit the website at: https://www.usphs.gov/. This position has no promotion potential. This position is being announced concurrently under the Delegated Examining procedures. Please review vacancy announcement number IHS-25-HQ-12730806-DE for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.
