Customer Service Representative

Labcorp • North Carolina, North Carolina • 14h ago

The schedule for the position will be Monday - Friday 9am - 530pm EST TIME ZONE

PAY RANGE $16 - $25

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

APPLICANT WINDOW CLOSES May 3, 2025

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Lab.Corp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Requirements

High School Diploma or GED equivalent required

Previous experience in a customer service role

Experience working in a contact center/call center environment preferred

Current or previous Labcorp experience

Prior healthcare industry, such as a physician's office or a hospital highly is a plus

Knowledge of Microsoft Office suite is required

Experience with Salesforce.com and/or Laboratory Information Systems is preferred

Strong verbal and written communication skills and excellent ability to listen and respond

Must be courteous with strong customer service orientation

Excellent multitasking abilities required

Strong flexibility and the ability to manage and adapt to changing priorities quickly

Job Duties/Responsibilities

Act a liaison between LabCorp, the customer base and patients

Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

Speak with customers in a courteous, friendly, and professional manner using protocol procedures

Inquire, clarify, and confirm customer requirements and understanding of the solution

Provide additional customer education and information as needed

Qualify and establish inbound new customers requesting LabCorp's products and services

Work in multiple databases to research complex issues and questions

Notify clients of test results in a timely and accurate manner

Review test forms for accuracy and report any discrepancies

Participate in activities designed to improve customer satisfaction and business performance

Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) **.

Labcorp is proud to be an Equal Opportunity Employer:**

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility. (Disability_apply@LabCorp.com) For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .

Labcorp

Go to Apply

Share this job

Similar Jobs

Account Clerk

MOHICAN MILLS INC • Lincolnton, NC • 8h ago

Management & Administrative

Local Employers Seeks Accountant/Admin Assist. Job Responsibilities Will be responsible for entering payroll and taxes 6 employees in multiple states Qtrly payroll reports, 1099's and W2s Accounts payable Acco...

8h ago

Go to Apply

AI & GenAI Data Scientist - Manager

PwC • Charlotte, NC • 10h ago

Management & Administrative

Specialty/Competency: Data, Analytics & AI Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 80% At PwC, our people in data and analytics focus on leveraging data to drive i...

10h ago

Go to Apply

Senior Account Manager

Acxiom • Raleigh, NC • 10h ago

Management & Administrative

Acxiom's Indirect organization is looking for a Senior Account Manager to support reseller account management and also support pricing and operations for solutions including Acxiom's data and identity products. We are...

10h ago

Go to Apply

AI & GenAI Data Scientist - Manager

PwC • Raleigh, NC • 10h ago

Management & Administrative

10h ago

Go to Apply

AI & GenAI Data Scientist - Manager

PwC • Greensboro, NC • 10h ago

Management & Administrative

10h ago

Go to Apply

Field Marketing Manager

Cornerstone onDemand • Charlotte, NC • 14h ago

Management & Administrative

Cornerstone is looking for a Field Marketing Manager to join our Demand Generation team. We are looking for a creative, driven integrated campaign manager to focus on building compelling, bold marketing campaigns that c...

14h ago

Go to Apply

Marketing Automation Manager

Public Consulting Group • Raleigh, NC • 14h ago

Management & Administrative

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986,...

14h ago

Go to Apply

Oracle Solution Engineering Business Operations Manager

Oracle • Raleigh, NC • 14h ago

Management & Administrative

Job Description Join Oracle's North America Applications Operations Team supporting the Solution Engineering (SE) organization as our Business Operations Manager and help power the engine behind one of the most impa...

14h ago

Go to Apply

IT Service Desk Lead

University of North Carolina at Charlotte • Charlotte, NC • 14h ago

Management & Administrative

Position Number: 008051 Department: Office of OneIT (Adm) Employment Type: Permanent - Full-time Months Per Year: 12 Essential Duties and Responsibilities: Manage the Service Desk student technician staff of a...

14h ago

Go to Apply

Product Manager, Machine Learning

Meta • Raleigh, NC • 14h ago

Management & Administrative

Summary: In this role, you will develop and execute a strategy to enhance Ad supply personalization on FB App. You will spearhead innovative approaches to predict user engagement and optimize ad value, significantly b...

14h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.