Learning Program Manager, Supply Chain Learning

Amazon • Santa Monica, CA • 2h ago

Description

The Supply Chain learning team is seeking a Learning Program Manager to create high-quality and impactful learning for North America Supply Chain teams.

A Learning Manager creates and continuously improves learning programs to enable our internal team's expertise development while also consulting for our stakeholder training teams . They are responsible for developing engaging training programs, exercises, or courses to impact operational metrics. They facilitate trainings as well as develop scalable solutions to support broad impact and a large audience group.

Key job responsibilities

Design and develop engaging and effective multimedia learning solutions to enable employees to successfully resolve a wide range of complex issues.

Work with NA Supply Chain leaders at all levels to deliver engaging, and insightful training programs as well as program management

Be the voice of the learner, ensuring that their needs are at the forefront of our efforts and help our team iterate and improve our programs.

Establish and maintain relationships with subject matter experts (SME) to assist in guiding you through developing accurate and relevant content for global audiences with a focus on outbound flow execution.

Experiment with new learning strategies, methods, and pilot programs and maintain strong understanding of learning technology industry trends and best practices.

Provide clear timelines through for training delivery, strategy, and effectiveness measurement.

About the team

The Supply Chain Learning team is a growing Learning & Development organization dedicated to supporting all North American (NA) Supply Chain teams. As a centralized team, we focus on comprehensive onboarding, continuous education, and effective content and knowledge management across the supply chain ecosystem. Our mission is to develop current and future leaders, equipping them with the skills and knowledge necessary to excel in their roles and drive innovation in Amazon's Supply Chain.

Basic Qualifications

3+ years of program or project management experience

3+ years of defining and implementing process improvement initiatives using data and metrics experience

Experience using data and metrics to determine and drive improvements

Experience working cross functionally with tech and non-tech teams

Experience in Amazon Supply chain, Central Flow, or other related supply chain team.

Preferred Qualifications

3+ years of driving end to end delivery, and communicating results to senior leadership experience

3+ years of driving process improvements experience

Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Experience building processes, project management, and schedules

Expertise in designing and developing adaptive learning experiences.

Expertise in gamification applied to global learning programs.

LMS administration experience.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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