FCA Recall Specialist

MarketSource • Clifton, NJ • 5h ago

129022BRTitle:FCA Recall SpecialistJob Description:

Field Canvasser/Recall Specialist

MarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive, Information Technology, Telecommunications, and Manufacturing industries in Business-to-Business (B2B) and Retail models.

Founded in 1975, MarketSource, Inc. became a subsidiary of Allegis Group, Inc. in 2004. Our Company's culture centers on our core values: Open Communication, Relationships, Serving Others, and Work Ethic. MarketSource clients rely on the innovative managed sales solutions that our vertical-specific, subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity, inclusion, and exemplary corporate practices.

Summary

The Field Canvasser/Recall Specialist will be responsible for effectively managing a territory to ensure that assigned cases pertaining to Takata airbag recalls, or other Original Equipment Manufacturers (OEM) critical initiatives assigned, are completed, or cases closed on identified targeted vehicles in their assigned geography.

Essential Job Functions:

Conduct field canvassing, "door knocks" and face-to-face visits at identified addresses to close cases with required documentation

Utilize MarketSource Salesforce.com Dashboard to review case assignments and closures

Subject matter expert on assigned initiative(s)

Understand and communicate to the customer any incentives, benefits, and programs pertaining to initiatives that are available.

Complete, upload, and record all information to specific requirements in Salesforce.com

Utilize mapping and route optimization tools to effectively maximize productivity

Educate consumers on the extreme importance of recall and/or initiative(s)

Overcome hesitancy and resistance from consumers to close cases

Develop relationships and work closely with assigned businesses in designated markets and field team members

Contact or visit other locations as assigned

Conduct investigative work to verify the accuracy of identified outcomes from call reports

Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes

Utilize available online resources to identify the location, owner, and disposition of identified target.

Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field team

Document results of research in Salesforce.com or another database as directed

Required Knowledge, Skills, and Abilities:

Willingness to adhere to activity and reporting requirements

Proven experience interacting with customers in person, via phone call, text, and email

Effective communication and organization skills

Ability to work independently in the field with limited supervision

Ability to analyze and utilize key information to create territory action plans to achieve business objectives

Ability to make independent decisions in the field positively impacting business objectives

Excellent written, verbal, and communication skills

Ability and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, business personnel, customers, and community leaders

Strong interpersonal skills

Ability to work a non-traditional schedule, weekends, and evenings

Bilingual desired (English/Spanish)

Job Requirements:

High School Diploma or equivalent

1+ years of work experience, industry-specific background preferred

Must have reliable transportation to perform essential functions within an assigned geographic area

Valid Driver's License

Additional Job Requirements:

Frequently position self to get in and out of a vehicle

Regularly ascend and descend stairs

Frequently move objects weighing up to twenty pounds

Consistently work in outdoor weather conditions

Auto req ID:129022BRState:New Jersey Job Category:Sales and Related Additional Information:MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

Medical, dental & vision

401(k)/Roth

Insurance (Basic/Supplemental Life & AD&D)

Short and long-term disability

Health & Dependent Care Spending Accounts (HSA & DCFSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.Work Site City Selection:Clifton

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