Customer Service Supervisor

Adecco US, Inc. • San Leandro, CA • 2d ago

Customer Service Supervisor - Full Time

Salary: $55,240.00-$62,400 DOE plus Benefits and $200 bonus paid out monthly

We're currently seeking a Customer Service Supervisor to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we'd love to hear from you.

Why Join Us?

Be part of a trusted, established company

Enjoy a supportive, team-oriented work culture

Take pride in helping businesses stay fueled and focused

Bring your drive, reliability, and commitment to excellence-and let's brew success together!

What you'll be doing - The Role:

Responsibilities include training employees to ensure safe operating procedures are being followed, including lock-out/tag-out; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Maintain desired product quality and safety.

Maintain adequate knowledge of product and equipment to ensure ability to direct employees to perform the job properly.

Responsible for shift schedule to include workstation assignments/rotations, employee training, vacations, breaks, overtime assignment, back-up for absent employees and shift rotations.

Assisting customer service staff in managing customer inquiries and complaints

Hiring new customer service employees

Training customer service staff

Delegating tasks

Monitoring performance of customer service staff

Conducting performance reviews

Organizing work schedule

Developing standard work procedures

Collecting data and preparing reports

Create new customers accounts into DMS System

Month end processes

Sending out daily sales reports

Other duties and responsibilities as assigned.

What's in it for me? - The Benefits

401(k) and company matching

Medical, Dental and Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life insurance

Paid vacation and sick time

9 paid holidays

Requirements:

What you'll bring - The Person:

High school diploma or equivalent.

Excellent verbal and written communication skills.

Strong interpersonal skills.

Strong computer skills.

Excellent customer service skills.

Strong analytical and analyzing skills.

Supervision of office tasks

If you meet the above qualifications and would like to apply for this position, please click APPLY NOW and upload your most current resume or you may email your resume to our recruiter, Heather Murphy at heather.murphy@adeccona.com. Please include "Customer" on the subject line of any e-mail. Be sure to include your contact number.

Questions regarding this position can be addressed by emailing. Thank you in advance for applying, however, only qualified candidates will be contacted .

The Adecco Group is a Fortune Global 500 company and the global leader in Human Resource Solutions. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment

Pay Details: $55,240.00 to $62,400.00 per year

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

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