Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
1-2 sentences about the role
The role is a part of the [INSERT TEAM NAME] team within our [INSERT DEPARTMENT NAME] group. You'll bring your [INSERT TOP THREE SKILLS]
What you'll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Company Radio Position
Communicate via radio with pilots to assess needs and respond appropriately
Answer crew member operational questions
Respond to flight service requests
Communicate issues (e.g., flight delays, medicals, no parkers/wing walkers, no jet bridge drivers) to the tower customer service manager (TCSM), gate manager (GMS), business partners, and appropriate Turn Coordinator
Turn Coordinator
Facilitate turns of aircraft to mitigate delays and/or achieve on-time departures
Review aircraft turns below minimum ground time or out of service aircraft
Coordinate with other departments (e.g., fueling, cabin cleaning, catering) to mitigate issues and facilitate on-time departures
Assist with requests (e.g., for aircraft holds) from other departments
Consult with leadership on connection holds and other strategies to improve the customer experience
Monitor customer connections to inform holds and to minimize customer travel demands
Monitor crew assignments to minimize flight delays or interruptions
Monitor flight activity to ensure adherence to Are You Ready (AYR) guidelines
Monitor and respond to all assigned radio channels (e.g., ramp, passenger service) and frequencies (e.g., air, ground)
Monitor and update flight information (FLIFO) times within the station's scope of responsibility
Monitor and update power and air table in the semi-automated business research environment (SABRE)
Coordinate with the appropriate dispatcher when an update is outside of the station's responsibility
Alert Customer Care of relevant issues such as missed connections
Code flight delays to record AYR failures
Communicate failure in the AYR checklist to Control Center and departmental leadership
Gate Coordinator (i.e., Gate Manager) and Future Planner
Create gating plan to optimize connections and minimize travel interruptions
Pre-plan international arrival gating to maximize efficiency
Proactively manage all planned aircraft moves with tow teams
Proactively review aircraft routing of departure delays greater than D20 that would impact future connecting customers and gating
Review future routing of out of service (OTS) aircraft linked to scheduled departures with integrated operation center (IOC) to develop alternate plans if an estimated time of repair/return (ETR) increases
What you'll do (cont.)
Adjust future arrival gates on aircraft swaps to maintain integrity of departure gating and reduce customer impact
Proactively review future bank aircraft minimum equipment lists (MELs) for operational impact in order to notify other employees and departments
Review future crew routings for foreseen arrival delays with customer care coordinator (CCC) and IOC Crew Schedulers to determine operational impact
Assist leadership in managing, tracking, and recording long taxi out delays
Manage utilization of gate and remote parking locations
Ensure aircraft has a safe location to park during long tarmac delays
Respond to routing changes and cancellations to ensure aircraft gating is optimized
Communicate gate changes to other departments and business partners
Implement solutions to gate conflicts
Ramp Controller
Provide clear and concise taxi instructions to facilitate the safe movement of aircraft (at certain airports)
Grant gate pushback approval for aircraft (at certain airports)
Accept aircraft from and handoff aircraft to the FAA (at certain airports)
Facilitate the expeditious handling of prioritized aircraft (e.g., medicals, critical flights) (at certain airports)
Update current field conditions in DECS
Monitor and record fuel onboard (FOB)
Oversee de-icing activities, including making de-icing calls
Remain Overnight Night (RON) Coordinator
Evaluate routing changes to the base flight schedule identifying potential impact to D0
Coordinate with the IOC to minimize operational impact of routing changes to the base flight schedule
Adjust future arrival gates on aircraft swaps to maintain integrity of departure gating
Advise fueling business partner of any required defuels
Oversee reposition of aircraft for Right Start operation
General
Use and complete shift checklist document to ensure that all task and duties are completed
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Rotate through different assignments within the Operations/Tower Agent function
Perform multiple tasks simultaneously or within a short time period (e.g., listening to radio, while updating internal systems and answering an incoming phone call) under tight time constraints and in high-pressure situations
Conduct multiple communications simultaneously or within a short time period (e.g., receiving multiple aircraft calls at one time) under tight time constraints and in high-pressure situations
Interact with others (e.g., other Tower Agents, other departments) in a professional manner
Turn over responsibilities to other employees at the end of shift
Monitor the environment (e.g., runways, gate areas, terminal) to ensure the safety of all personnel and vendors
Use various computer systems
Reasonable accommodations may be made for qualifying individuals with disabilities.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
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Preferred Qualifications- Education & Prior Job Experience
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Skills, Licenses & Certifications
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What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
