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Assistant Hotel Manager

Golden Route Operations • Laughlin, NV • 3d ago

City

Laughlin

State

Shift

Graveyard

Type of Shift

Full Time

Department

Hotel Ops (excluding Housekeeping & EVS)

Assistant Hotel Manager Aquarius (Laughlin, NV)

Description:

Summary:

Responsible for assisting with the day-to-day operation and direct supervision of assigned activities within the Hotel department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

Essential Functions and Responsibilities:

Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position

Complete reports as assigned by the Hotel Manager

Assist in the control of occupancy by reviewing the availability and coordinating with EGS and Housekeeping

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

Perform other duties as assigned

Requirements:

Qualifications

Two years of Front Office Supervisory and/or Management preferred

Ability to diffuse situations

Proven experience providing high level of guest service

Windows applications

21 or older

High school diploma/GED

English

Obtain and maintain all work cards as required by the company

Verify right to work in the United States

Work Cards

None

Physical Requirements

Lift up to 25 pounds

Ability to move around through the property as need by stairs when required

Ability to stand for up to 8 hours

Work Environment Potential Conditions

Ability to work in hot, cold, smoky conditions

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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