Customer Service Supervisor Fishing

JOHNSON OUTDOORS INC • Racine, WI • 1w ago

JOB REQUIREMENTS: Description At Johnson Outdoors, home to some of the
world\'s most innovative and best-known outdoor recreation brands, we
create amazing outdoor experiences - for adventurers, by adventurers.
Innovators from the very beginning, we change the way people fish with
our breakthrough technology. Anglers are eager to set their eyes on the
newest Humminbird fish finders, get their feet on Minn Kota trolling
motor foot pedals, and connect it all wirelessly with the iPilot Link -
making it easier than ever to get their hands on more fish. Come join
our amazing Customer Service Team for these leading industry brands!
Check us out on Humminbird, Minn Kota, Cannon , or find us on Instagram
and Facebook! Based in beautiful and affordable Racine, Wisconsin, at
our Headquarters on the shore of Lake Michigan, you\'ll have incredible
access to a variety of outdoor activities whether skiing and
snowmobiling in winter, or kayaking, fishing, sailing, hiking or more in
summer. Close to both Milwaukee and Chicago, the area boasts a wide
variety of amenities including a vibrant arts and culture scene and a
host of unique, creative dining options. What you will do: The Customer
Service Supervisor, oversees daily customer service functions and
activities to ensure efficiency, quality, and customer satisfaction.
Implements procedures and provides guidance to ensure that customer
inquiries and complaints are handled and processed in accordance with
company objectives. Oversees customer service functions including order
entry, pricing and promotions, problem resolution, sales support, and
customer/consumer communications. Oversees the sales order entry process
ensuring accuracy and timeliness. Assists in assigning shipment dates in
conjunction the production and shipping department. Monitors call
quality, volume, and efficiency as well as problem resolution and the
resolution of shipping and credit questions. Provides training and
guidance to increase quality, effectiveness and efficiency ensuring a
continued level of industry leading customer service. Oversees and
performs database and/or website maintenance/administration functions to
ensure accuracy and data integrity. Responsible for setting up and
maintaining product pricing and promotion programs in the system.
Manages fluctuation in workloads to ensure cost effective departmental
operation, including the ability to perform customer service functions
when necessary. Coordinates proactive customer service processes,
including communications with dealers and the marketing department,
which will ensure a continuing long-term business relationship with the
customer. Coordinates ISO 9000 documentation for all department
responsibilities and tasks, insuring continued maintenance of those
documents when processes change. Partners with other internal or
external departments on sales,... For full info follow application
link. Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/A210C95B966E4760

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