Sr. Systems Engineer - 17313

Flagstar Bank, N.A. • Troy, MI • 4d ago

Position Title Sr. Systems Engineer

Location Troy, MI 48098

Job Summary This role will be pivotal in driving automation and optimizing our IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities within the ServiceNow platform. The ideal candidate will possess a strong understanding of ServiceNow modules, particularly ITOM (Discovery, Service Mapping) and implementing integrations, and a proven track record of developing and implementing automated solutions to enhance IT service delivery.

Job Responsibilities:

ServiceNow Administration & Development Configure, customize, and maintain the ServiceNow platform, focusing on ITSM, ITOM, and ITAM modules. Develop and implement workflows, business rules, UI policies, client scripts, and other customizations to meet business requirements. Design and implement automated solutions to streamline IT processes and improve efficiency. Perform system upgrades, patching, and maintenance, ensuring minimal disruption to services. Manage and maintain ServiceNow integrations with other systems. Create and maintain comprehensive documentation for all configurations and customizations.

IT Operations Management Implement and manage ServiceNow Discovery to accurately populate the CMDB. Develop and maintain Service Maps to visualize and manage service dependencies. Manage and maintain CMDB health, ensuring data accuracy and completeness. Develop and implement CMDB health dashboards, reports, and processes. Troubleshoot ITOM related issues.

Automation Identify and implement automation opportunities to reduce manual effort and improve service delivery. Develop and maintain automated workflows and integrations using Flow Designer and other ServiceNow automation tools. Implement automated testing and validation processes. Leverage ServiceNow's orchestration capabilities to automate complex IT tasks.

Collaboration & Support May provide guidance/training to more junior staff. Provide technical support and troubleshooting for ServiceNow users. Stay up to date with the latest ServiceNow features and best practices. Work closely with IT teams, business stakeholders, and vendors to gather requirements and implement solutions. Requires technical and business knowledge in multiple disciplines/processes. Participate in project planning and execution. Participates in 24x7 on-call rotation. Able to work evenings/weekends as project needs/emergencies arise.

Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.

Job Requirements: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience). ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) preferred. Minimum of seven years of experience as a ServiceNow administrator and/or developer. Proven track record of developing and implementing automated solutions within ServiceNow. Strong experience with ServiceNow ITOM modules (Discovery, Service Mapping). Experience with Flow Designer, scripting (JavaScript, Glide), and web services (REST, SOAP). Experience with CMDB management and best practices. Experience with Integration Hub. Experience with Workflow Data Fabric, a plus. ServiceNow certifications (CSA, CAD, CIS-ITOM) are highly desirable. Experience with Event Management and/or Health Log Analytics is a plus. ITIL Foundation certification Strong math, verbal, and written communication skills Good negotiation skills.

Similar Jobs

Senior Mechanical Engineer

George Koch Sons, LLC • Rochester Hills, MI • 7h ago

IT & Engineering

Senior Mechanical Engineer - Custom Automated Machinery Location: Rochester Hills, MI Jessup Systems, a leader in innovative engineering solutions, is hiring an experienced Senior Mechanical Engineer to join our team in...

7h ago

Go to Apply

Senior Mechanical Engineer

South Western Communications, Inc. • Rochester Hills, MI • 2d ago

IT & Engineering

2d ago

Go to Apply

Controls Engineer

Adient US LLC • Warren, MI • 2d ago

IT & Engineering

At BWI we are looking for a Controls Engineer for our Warren, MI plant. Job Duties: Support the maintenance department by assisting in the troubleshooting of equipment issues, which includes troubleshooting PLC ladd...

2d ago

Go to Apply

Senior Embedded Software Engineer

Insight Global • Southfield, MI • 2d ago

IT & Engineering

Job Description Insight Global is looking for a Senior Embedded Software Engineer to join one of our global manufacturing and supplier clients. This person will a specialized R&D team that is pioneering high-accur...

2d ago

Go to Apply

Software Engineer

Emergtech Business Solutions, Inc • Farmington Hills, MI • 3d ago

IT & Engineering

Work with principles and best practices of Software Configuration Management (SCM) in Agile, scrum, and Waterfall methodologies. Define scope of the project and develop SCM project per user requirements. Install and conf...

3d ago

Go to Apply

Tool & Die Chemical Engraver Technician

New World Etching North America • Fraser, MI • 3d ago

IT & Engineering

NEW WORLD ETCHING NA- (Automotive) New world Etching specializes in texturing of injection molds in the automotive industry. Our passionate and highly motivated team is committed to exceeding our customer's expectatio...

3d ago

Go to Apply

Technology & Operations Intern Auburn Hills, MI

Comerica • Auburn Hills, MI • 3d ago

IT & Engineering

Intern I The Intern I position is an entry-level and learning focused position. The Intern I gains exposure to various departments within the company, working on hands-on projects and supporting business units in their...

3d ago

Go to Apply

Manufacturing Engineer

Humanetics • Farmington Hills, MI • 4d ago

IT & Engineering

Humanetics is a high-tech global industrial technology group. We engineer extraordinary safety, digital, and sensor solutions for critical environments to put humans at the heart of industrial design. We are the pionee...

4d ago

Go to Apply

Software Engineer

ALTIMETRIK CORP. • Southfield, MI • 4d ago

IT & Engineering

Analyze the needs of the users, customers, business stake holders and participate in collecting requirements and problem definition. Determines technical and operational feasibility by evaluating current mode of operati...

4d ago

Go to Apply

Electrical Engineer

SURVICE Engineering • Warren, MI • 4d ago

IT & Engineering

Detroit Arsenal - U.S. Army, East Eleven Mile Road, Warren, MI, USA | 120000-150000 per year | Full Time Join Us in Making a Difference in the Lives of Those Defending Our Nation! Why SURVICE? Come join the SURVIC...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.