Transcon Domestic Agent -Operations Outbound- 12:00pm-9:00pm M-F

Expeditors • Bensenville, IL • 1w ago

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

19,000 trained professionals

350+ locations worldwide

Fortune 500

Globally unified systems

Scope of Position: To ensure that TRANSCON customers are served in the managing branch; To support the TRANSCON Lead/Supervisor with meeting customer requirements for all Outbound shipments and truck dispatching, while supporting other TRANSCON team members and management when needed.

Major Duties and Responsibilities:

Operations:

Knowledge to create all Export and/or Import files.

Ensure smooth and timely freight process flow.

Use Transcon Workflow and Transcon Exception reports daily.

Ensure accurate and timely data entry into our operational system.

Ensure shipments are created accurately, timely, and paperwork sent to customers and carriers.

CDP/CPU, LKH/LKD, EPU, XK,

Ensure shipments are processed accurately same day as FRD.

FRD, Routing, Rating, SHI's, SHR's, BLP, APR, APT

Ensure shipments are accurately routed, rated, and consoled out nightly based on customer requirements.

BKD, PBK, ETA, TSF, GNR, LDD, COB, XMT

Assist with Track and Trace TRANSCON Files and reporting.

Warehouse support pertaining to dock checks, validating freight, etc.

Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.

Contribute to new hire operational training.

Contribute to maintain good relationships with service providers.

Always meet compliance to regulations internal and external in accordance with government regulations.

Meet KPI standards in accordance with the Company's procedures.

Network communications, timely responses to emails and requests (internal and external)

Escalation of problems to Management when necessary.

Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Proactively promote the company's ten cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Attend branch meetings and accumulate required number of training hours (52).

Knowledge of the Chicagoland area.

Six months to one-year related experience in Domestic operations.

Operations/Industry Knowledge preferred.

Excellent oral and written communication skills

A proven history of providing exceptional customer service at all levels.

Effective people skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Excellent organizational skills, time management skills in addition to a professional attitude

Great attitude and background based on compliments from customers and coworkers.

Strong MS Office skills including Excel, PowerPoint, and OneNote

12:00pm-9:00pm. Monday-Friday

All your information will be kept confidential according to EEO guidelines.

The pay rate for the position is $20.00-$28.00 per hour. Based on education and experience.

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