IT Technical Analyst III

Hennepin County • Minneapolis, MN • 1w ago

Salary $77,895.97 - $116,843.96 Annually Job Type Full-time Job Number 25RSA30100rla012 Closing Date 4/25/2025 11:59 PM Central Description Resident Services IT (RSIT) is seeking an IT Technical Analyst III to join a team that delivers technical support to business partners and employees in the Resident Services line of business. This position will create and support Resident Services infrastructure, hardware, technical equipment, systems, and applications/solutions. Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program. Location and hours: This position is hybrid and will be performed both on-site at the Hennepin County Government Center, 300 South 6th St, Minneapolis, MN 55487, at other Hennepin County buildings, and remote as job duties require. Work hours are typically Monday through Friday, between 8 a.m. and 4:30 p.m., with some flexibility. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire. About the position @type: This is a full-time benefit earning position. This position is internally classified as an Information Technology (IT) Analyst III - Technical Analyst. Click here to view the job classification specification. At this time, employees may be eligible to receive an additional cash merit of up to $2336.87 that can be earned annually based on performance. In this position, you will: Serve as primary technical contact for business partner support issues. Ensure consistent performance of critical IT systems enforcing, advising on development of policies, guidelines, processes, and security roles. Provide insight, expertise, technical vision, and leadership on maintenance, troubleshooting and systems upgrades. Support timely development of tools, reports, functions, and other features as requested by management that result in improved functionality and user experience. In collaboration with others, troubleshoot technical issues and resolve problems relating to system, network, database and other large-scale systems and environments. Research new technologies and industry trends and provide direction and subject matter expertise to leadership on decision making for county owned and operated systems. Evaluate user needs, define technical problems, and work with other IT technical teams to determine solutions. Administer and support the Elections, Library, and Examiner of Titles departments, and all Hennepin County Service Centers on desktops, laptops, and servers including hands on troubleshooting.

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