Summary This position is located in the Government Accountability Office's Information and Technology Services Enterprise Infrastructure Division. As a Supervisory IT Specialist, you will be responsible for effectively managing assigned resources (i.e. budget, people, contractors, space, equipment), and you will be the first level supervisor to a staff of professional/technical employees. Responsibilities As a Supervisory IT Specialist, MS-2210-1, your typical work assignments may include the following: Coordinates and maintains effective external communications with the customers, within ISTS and internal communications with the ISTS Directors and other GAO senior level managers. Establishes standards of performance, training and development programs, continuous improvement and other best and leading practices that assure a strong core of IT professionals and technologies to support agency initiatives and operations. Serves as an Agile lead overseeing the various phases product or service development, delivery and maintenance within the organization following the Scaled Agile Framework (SAFe). Serves as a Designated Performance Manager (DPM) responsible for supervising, evaluating and documenting work performance of assigned staff. Hears and resolves employee complaints, recommends disciplinary measures such as warnings and reprimands. Serves as a Contracting Officer's Representative (COR) for IT contracts and oversees CORs within the branch. This includes but not limited to market research, acquisition strategy and planning, acquisition package development and submission, source selection, and contract management. Requirements Conditions of Employment You must meet all qualification requirements before the announcement closes. 1. You must be a U.S. citizen 2. You may be required to submit a financial disclosure statement. 3. You must be suitable for federal employment. 4. Registered for Selective Service, if applicable. (www.sss.gov). 5. Completion of a probationary period may be required 6. Supervisory Probationary Period may be required Qualifications For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized experience: One year (52 weeks) of specialized experience at the next lower band AC-IV; PT-II; CS-II; PE-I /GS-12 level (or equivalent) in the Federal Service, or comparable private/public sector. Specialized experience is defined as: Serves as a Contracting Officer's Representative (COR) for IT contracts; Oversees the Lifecycle of the branch budget to include establishing a spending plan, formulating, tracking and managing the budget information; AND Incorporate branch metrics into dashboards with regular and timely updates. Education There is no education requirement for this position. Additional Information Form I-9, Employment Verification and the Electronic Eligibility Verification Program - GAO participates in the Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers. If selected, the Form I-9 will be required at the time of in-processing. Click here for more information about E-Verify and to obtain a copy of the Form I-9. This is not a bargaining unit position. Based on the staffing needs, additional selections may be made through this vacancy announcement. Travel and relocation expenses will not be paid for by the GAO. Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System. Visit https://www.sss.gov/RegVer/wfRegistration.aspx. Selectees will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. If selected, at the time of appointment, selectees will be required to update the OF-306. REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodations@gao.gov.The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity. The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity. The U.S. GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a one or two-year probationary period.