Customer Service Representative

Valley Veterinary Clinic • Watertown, NY • 1w ago

Essential Duties and Responsibilities: Open the practice and set up for the morning as directed. Close the practice for the evening as directed. Clean and straighten the public areas of the practice including the reception area, waiting area, office. Clean up after patient accidents in the reception area, exam rooms. Welcome clients and patients to the practice with a professional, warm and friendly demeanor. Answer incoming telephone calls utilizing proper telephone etiquette. Answer and respond accordingly to email and text messages Contact clients the day prior for confirming next business day appointments. Screen calls and direct to appropriate team members. Note client communication in patients chart. Provide sub-professional advice concerning the care and treatment of animals, fees, and products. Handle emergency situations by following established clinic policies and procedures. Determine nature of injury/illness and attempt to reassure distressed pet owner. Determine whether immunizations/tests are current. Recommend update of necessary immunizations/tests to clients. Check patients in through the current computer system and relay all necessary information to the doctors and technicians. Discharge patients which could include entering some charges into the computer, reviewing the discharge instructions and medications. Ensure that future reminders are set up in the computer system for the patient. Present clients with medications, instructions, new client kits and any other take home items. Assure that clients meet all financial obligations or that acceptable arrangements have been made. Accept payments from the client. Accurately process cash, checks, charge card payments and care credit. Know fees for routine services.

Education and/or Work Experience Requirements: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Excellent computer proficiency. You must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. High school diploma or GED required.

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