Patient Service Coordinator - Defiance Orthopaedic Center - Full Time

ProMedica Health System • Defiance, OH • 3w ago

Being a part of a large family has advantages. With more than 500 ProMedica Physicians and advanced practice providers, our network is the region's most complete, with connections to leading hospitals and a wide spectrum of health services. ProMedica Physicians have locations serving northwest Ohio and Southeast Michigan, all working together with a single mission: the health of our communities.

Position Summary

Key member of a patient centric care delivery model for high quality and service within the office setting. Performs at or above the standards of care set for the superior patient experience in clinical and non-clinical settings. Able to proficiently and effectively navigate through multiple information technology platforms, EHR work queues and applications to provide and support best practices/protocols, value based care, supporting, implementing, and demonstrating the Core Values of ProMedica.

Immediately greets patients and visitors as they make contact with the practice. Registers new patients and verifies patient demographics and insurance information on existing patients as they arrive for their appointment. Answers and/or triages patient telephone calls, records complete and accurate messages and obtains necessary instructions from the provider, office manager, nurses, etc. when appropriate. Coordinates the scheduling of patient appointments following the appropriate processes and procedures. Reschedules patients for follow up as requested by providers. Collects the appropriate co-payment, deductible or visit fee; as well as, outstanding balances when appropriate. Provides excellent patient service by documenting information accurately, promptly and legibly in order to meet regulatory requirements and practice standards. Utilizes medical charts, forms, practice management systems and all forms of electronic communication efficiently. Communicates professionally with patients, providers, and co-workers at all times. Supports internal and external customers, to maintain a superior customer experience across the continuum of care through teamwork. Maintains the provider schedule to meet customer service, access, and productivity standards of the office. Assists clinical staff and/or providers with outgoing phone calls to patients, pharmacies, or other providers as appropriate. Participates in practice staff meetings May function as a Medical Scribe. Must follow System Policy SP17-14 while functioning in this role. Accurately completes and submits the daily charge and payment reconciliation process. Performs other duties as assigned.

High school graduate or its equivalent. Must be able to understand directions (written and verbal), communicate and respond to inquires. Able to promote a strong commitment towards achieving outstanding internal and external customer satisfaction. General computer and typing proficiency. Independent judgment and excellent interpersonal skills requiring minimal supervision and guidance. Minimum of 1 year experience in a customer service or clerical setting.

ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace

Requisition ID: 92885

Similar Jobs

Oral Surgeon

Aspen Dental • Defiance, OH • 2w ago

Hospital & Medical

At Aspen Dental, we put you first, so you can take your career to new heights. Our best-in-class learning, and development opportunities help you stay on the leading edge of oral care. Our competitive compensation and fl...

2w ago

Go to Apply

Patient Service Coordinator - Defiance Eye Care - Full Time

ProMedica Health System • Defiance, OH • 3w ago

Hospital & Medical

3w ago

Go to Apply

Retail Sales Associate

Ollie's Bargain Outlet, Inc. • Defiance, OH • 18h ago

Retail & Hospitality

Join our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and respect? BE VALUE O...

18h ago

Go to Apply

Warehouse Part Time Days

Lowe's • Defiance, OH • 18h ago

Manufacturing & Warehouse

Your Impact at Lowe's Receiver/Stocker associates help keep our stores running and provide access to the products our customers need. If you are an active, organized, and safety-minded person with a keen eye for detail,...

18h ago

Go to Apply

Remodel Team Associate

Walmart • Napoleon, OH • 18h ago

Hourly Wage: $14 - $27 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Addition...

18h ago

Go to Apply

Warehouse Associate

Maumee Valley Group • Defiance, OH • 4d ago

Manufacturing & Warehouse

Full job description {#full-job-description tabindex="-1"} Maumee Valley Group is looking for motivated individuals to join our Warehouse team on 2nd shift! Work Schedule: Sundays: start at 9:00am Monday-Thursday: start...

4d ago

Go to Apply

Territory Account Manager

Redline Equipment • Sherwood, OH • 5d ago

Management & Administrative

Full job description {#full-job-description tabindex="-1"} About the Position: The Territory Account Manager is responsible for sales and leasing of new and used Agriculture Equipment and attachments. The ideal candidate...

5d ago

Go to Apply

Truck Driver Refrigerated OTR Fleet

Roehl Transport • Defiance, OH • 6d ago

Trucking & Construction

In our over-the-road National Refrigerated Fleet truck driving job, you'll haul cheese and other frozen or temperature controlled products in state-of-the-art trailers across 48 states and Canada. As you see the nation,...

6d ago

Go to Apply

Account Executive

Elara Caring • Defiance, OH • 1w ago

Sales & Marketing

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join ou...

1w ago

Go to Apply

Host/Cashier

Bob Evans Restaurants • Defiance, OH • 1w ago

Retail & Hospitality

::: {tabindex="0"} Full job description {#full-job-description tabindex="-1"} Up to $15.00 per hour depending on restaurant concept experience Early Close / No Late Nights Great Work / Life Balance Career Growth Excellen...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.