Data Scientist, Conversational AI

CVS Health • Wellesley, MA • 2w ago

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Do you want to be at the forefront of one of the most exciting and visible applications of Gen AI and machine learning at CVS Health? We are seeking a seasoned data scientist to join the Voice AI team. Voice AI is a suite of internally developed, cutting edge solutions to provide our call centers with the tools and insights needed to drive positive member experience and optimize call center effectiveness. You will work with the A&BC data engineering team, product team, and business to establish the technical requirements and implement them.

As a data scientist you will be responsible for:

Developing features for our product suite and ensuring that the solution we develop meet our business partner's needs.

Building trust with business partners and other data science teams to Identify new use cases.

Evaluate the solution impact on technical and business metrics.

Required Qualifications

Strong Python and SQL skills

Experience building and evaluating data products with AI, prompt engineering, and language models

Experience with natural language processing - classification (sequence/token), information retrieval (dense/sparse search), and regex

At least three years of experience

Preferred Qualifications

Excellent ability to structure and solve problems effectively

Familiarity navigating GCP - GCS, Bigquery, Bigtable, dataproc, Vertex a

Excellent communication and presentation skills, with the ability to work effectively with cross-functional teams

Experience working on a product team

Education

Bachelor's degree in a quantitative discipline (e.g., Computer Science, Mathematics, Statistics, Business Analytics, Economics, Physics, Engineering, etc.), or equivalent practical experience

Master's degree or PhD in a quantitative field preferred

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$72,100.00 - $173,040.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/18/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Similar Jobs

Senior Manufacturing Technician

Sanofi Group • Framingham, MA • 13h ago

IT & Engineering

Job Title: Senior Manufacturing Technician Location: Framingham, MA About the Job We deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning and meticulous eye for detail o...

13h ago

Go to Apply

Data Scientist, Operations Research

Cardinal Health • Boston, MA • 19h ago

IT & Engineering

What Data Science contributes to Cardinal Health The Data and Analytics Function oversees the analytics life-cycle in order to identify, analyze and present relevant insights that drive business decisions and anticipa...

19h ago

Go to Apply

Senior Data Scientist

Harvard University • Cambridge, MA • 19h ago

IT & Engineering

68205BRAuto req ID:68205BRJob Code:I1258P IT RC Software/Data Prof IV Department Office Location:USA - MA - Cambridge Business Title:Senior Data ScientistSub-Unit:------------ Salary Grade ( https://hr.harvard.edu/salar...

19h ago

Go to Apply

Lead Data Scientist

CVS Health • Boston, MA • 19h ago

IT & Engineering

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions com...

19h ago

Go to Apply

Desktop Support Engineer/Admin

ManpowerGroup • Boston, MA • 23h ago

IT & Engineering

Location: Onsite, Back Bay, Boston, MA (Immediate hire) CONTRACT ROLE Department: Information Technology Reports To: IT Manager Position Overview Our client located in Boston's Back Bay seeks a Desktop Sup...

23h ago

Go to Apply

Licensed HVAC Technician

Omni Hotels • Boston, MA • 23h ago

IT & Engineering

Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experien...

23h ago

Go to Apply

System Administrator-SME SQL (Active Secret Clearance Required)

NANA Regional Corporation • Boston, MA • 23h ago

IT & Engineering

We are seeking a highly skilled SQL Database Administrator (DBA) with an active Secret clearance to support the development, maintenance, and security of mission-critical database systems. The ideal candidate will manag...

23h ago

Go to Apply

Advanced Manufacturing Quality Engineer

GE Aerospace • Boston, MA • 1d ago

IT & Engineering

Job Description Summary The Rotating Parts and Compressor Airfoils (RPCA) Advanced Manufacturing Quality Engineer will drive Management of Change and deployment of Advanced Product Quality Planning (APQP) within the i...

1d ago

Go to Apply

Software Engineer

Leidos • Bedford, MA • 1d ago

IT & Engineering

Description Looking for an opportunity to make an impact? Leidos is dedicated to making the world a safer place. This starts with helping our customers in the Defense Industry achieve their critical missions. Our de...

1d ago

Go to Apply

Sr Software Engineer

Lumen • Boston, MA • 1d ago

IT & Engineering

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.