Sales Support Specialist I - III, DOE - R-5773_3-4185

Cambia Health • Coeur D Alene, ID • 2w ago

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2362074 Sales Support Specialist I - III, DOE

Work from home within Oregon, Washington, Idaho or Utah

Build a career with purpose. Join our

Cause

**to create a person-focused and economically sustainable health care system.

Who We Are Looking For:**

Every day, Cambia\'s dedicated team of Sales Support Specialists are living our mission to make health care easier and lives better. As a member of the Sales Support & Operations team, our Sales Support Specialists provide internal entry level support for new and retention Sales staff, as well as administrative and technical information, education, and assistance to potential customers - all in service of making our members\' health journeys easier.

Do you have a passion for serving others and learning new things? Then this role may be the perfect fit.

What You Bring to Cambia:

Qualifications:

Sales Support Specialist I would have a High School diploma or GED and 1 year of experience in customer service or equivalent combination of education and work experience.

Sales Support Specialist II would have a High School diploma or GED and 2 years of experience in customer service or equivalent combination of education and work experience.

Sales Support Specialist III would have an Associate\'s Degree and 3-5 years of experience in customer service or equivalent combination of education and work experience.

Skills and Attributes:

Demonstrated ability to use MS Office products and other corporate

software as required.

Strong oral, written and interpersonal skills including courteous

telephone etiquette.

Ability to interpret policies and procedures and communicate

effectively.

Demonstrates excellent customer service skills (empathizes with

customers, asks effective questions, seeks to satisfy).

Demonstrated ability to set priorities and strong attention to

detail in a rapidly changing environment.

Demonstrates the ability to work effectively on teams to accomplish

group objectives.

What You Will Do at Cambia:

Assist in all internal aspects of new sales and renewal process that

do not involve independent, direct solicitation or decisions of quote, new sale or renewal activity.

Internal and external communication to support the Sales staff.

Quickly and accurately assess inquiries in order to understand the customer needs.

Identify issues promptly and determine corrective steps to resolve.

Document customer inquiries and actions on tracking system.

Review documentation or correspondence for completeness. Acquire

missing information following established policies and procedures.

Data entry of customer information

Explain rules of eligibility, and grievance/appeal procedures to

internal and external stakeholders.

Manage emails, & appropriate work production ques, calls and

correspondence on a daily basis and prioritize follow-through.

May generate written correspondence and process document requests.

Maintain files/records of constantly changing customer information.

Work Environment

Work primarily performed in office environment

May be required to work overtime and/or work outside of normal work

hours

Travel may be required, locally or out of state

The expected hiring range for a Sales Support Specialist I is \$17.75 - \$24.00/hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 5%. The current full salary range for this role is \$17.75 - \$31.20/hour.

The expected hiring range for a Sales Support Specialist II is \$19.00 - \$26.40/hour depending on skills, experience, education, andtraining; relevant licensure / certifications; and performance history. The bonus target for this position is 5%. The current full salary range for this role is \$19.00 - \$34.40/hour.

The expected hiring range for a Sales Support Specialist III is \$21.30 - \$29.00/hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 5%. The current full salary range for this role is \$21.30 - \$37.70/hour.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we\'re helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:

Work al

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