Proposal Specialist

Aston Carter • Naperville, IL • 2w ago

Proposal Specialist

Description

As a Proposal Specialist, you will be responsible for validating, documenting, and approving proposed costs within the parameters of a rigorous proposal process. You will assess proposals using terms and conditions, coverage limits, pricing guides, and industry knowledge. You may negotiate to improve costs based on fair market value. Familiarity with negotiation techniques, network provider price agreements, repair methods, and industry rates is essential.

Responsibilities

Authorize costs to repair or replace systems or appliances covered by active enrollment.

Accurately document conversations, agreements, and actions taken with providers regarding job costs and related tasks.

Review and approve job costs for out-of-network providers and jobs with special circumstances not identified or pre-negotiated on rate sheets.

Ensure and verify accuracy of claim creation, coding, and documentation from creation to completion.

Negotiate pricing with providers when needed.

Promptly handle correspondence from providers requesting approvals for additional charges on pending service orders.

Coordinate appropriate follow-up with customers or providers to ensure issues are resolved satisfactorily.

Coordinate appropriate follow-up with customers of non-covered claims and provide effective documentation explaining the reason why.

Offer technical knowledge and expertise to other colleagues.

Stay up to date with local codes and regulations along with labor and material costs.

Promptly respond to actions generated by other team members.

Essential Skills

Experience in repair trades (HVAC, appliance, plumbing, etc.).

Customer service experience.

2 years of estimating or job costing experience.

Proficiency in claims processing, invoicing, and invoice entry.

Strong data entry and computer skills.

Proficiency with Microsoft Office.

Excellent written and verbal communication skills.

Additional Skills & Qualifications

Demonstrated critical thinking skills to understand, analyze, evaluate, and negotiate in complex situations.

Knowledge of home systems repair methods.

Detail-oriented with strong documentation skills.

Ability to demonstrate a sense of urgency as appropriate.

Great organizational, time management, and independent problem-solving skills.

Self-driven with the ability to thrive in a fast-paced environment.

Ability to anticipate and embrace change.

Collaborative team player with a strong work ethic and adaptability.

Service-oriented.

Work Environment

The work environment includes a modern office in Naperville, featuring a gym, basketball court, coffee shop, and convenience store. The office has a pit-style layout with great energy on the floor and a nice kitchen area. The role operates Monday to Friday, with an 8-hour shift scheduled between 7 AM and 7 PM. You may be required to work overtime during peak demand periods.

Pay and Benefits

The pay range for this position is $23.00 - $37.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Naperville,IL.

Application Deadline

This position is anticipated to close on Apr 19, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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