Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
Lead the team responsible for policies and procedures for airport ramp operations and control centers to ensure consistency and effectiveness across the American Airlines network, prioritizing safe and efficient operations that deliver a reliable experience for our customers. Engage with airport leadership and technology teams to evolve tools and processes that drive continuous improvement in baggage handling performance.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Provide leadership for a team responsible for policies and procedures for airport ramp operations and control centers
Instill a holistic strategy across ground operations and control centers that achieves an integrated prioritization of safety, reliability, and customer experience
Inspire a reimagined approach to policy and procedure that maintains safety as the foundation, and is oriented around the customer journey including on time performance, baggage handling and tracking, and disruption handling
Develop a team mentality to challenge the status quo with an objective of process simplification that drives improved safety, compliance, and MBR performance
Engage with relevant stakeholders to modernize the ways of working for ramp and control center operations, enabling technology-based decisions, ease of access to policies, consistency in process compliance, and efficient staffing solutions
Apply a data-driven approach to review, revision, and follow-through on policy changes and safety enhancements
Identify opportunities and develop strategic plans to evolve technology, process, efficiency, consistency, and accountability across hub control centers
Drive policy, procedure, and process change initiatives that enable staffing efficiency and enhanced customer experience
Maintain strong engagement and feedback with frontline leaders and teams on all initiatives to ensure effective prioritization, successful adoption, and result-driven execution
All you'll need for success
Demonstrates the highest standards of personal ethics and integrity.
Bachelor's degree in relevant field or equivalent work experience
7 years of leadership experience, including leading teams, managers, and individual contributors
7 years of business or operational experience with demonstrated ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills.
Demonstrated expertise in process improvement
Excellent problem solving, negotiation, and critical thinking ability
Ability to productively and proactively adjust to dynamic situations
Ability to identify opportunities for improvement, as well as proven success implementing strategic initiatives under time constraints
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations
Excellent communication and presentation skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
Proficient with Microsoft Office software (Excel, Word, Outlook, Access, PowerPoint)
Believes in and promotes the American Airlines five leadership attributes:
Caring - We care about all team members
Collaboration - We succeed as a team
Development - We build future leaders
Results - We drive to be the best
Future - We continually challenge the status quo
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
