Customer Service Tech

D.R. Horton, Inc. • Tysons Corner, VA • 2w ago

D.R. Horton, Inc., the largest homebuilder in the U.S.,was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

D.R. Horton, Inc.is currently looking for anCustomer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

Evaluates homeowner repair issues to determine if they are warrantable items

Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs

Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting

Schedules and manages subcontractors to make designated warranty repairs

Ensure all repairs are completed within compliance standards

Certifies warranty work is completed within contractor obligations

Develop and maintain good rapport with subcontractors and homeowners

Follows up with homeowners to ensure concerns are addressed in a timely and professional manner

Processes charge-back documentation and invoices

Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Ability to work overtime

Ability to travel overnight

Education and/or Experience

High school diploma or general education degree (GED)

Three or more years related experience, including carpentry work, drywall, texture repair and painting

Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime

Excel in effective and positive communications

Work effectively in high pressure situations

Ability to work independently and be productive without supervision

Ability to provide a systematic approach in carrying out assignments

Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop

Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applications

Proficiency with MS Office and email

Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision

Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock

The noise level is generally loud

Preferred Qualifications*

Prior customer service experience a plus

Experience with minor electrical, plumbing and HVAC repair work preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Vision and Dental

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life Insurance

Vacation, Sick, Personal Time and Company Holidays

/Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeople2/

Followus on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!

LinkedIn, Twitter, Facebook, Instagram

Job: *Warranty

Organization: *Home Builder

Title: Customer Service Tech

Location: Virginia-Tysons

Requisition ID: 2501544

Go to Apply

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