CSAT Analytics Business Intelligence Analyst

UNUM • Portland, ME • 2w ago

Job Posting End Date: April 25

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture

Inclusion and diversity as a priority

Performance Based Incentive Plans

Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

Generous PTO (including paid time to volunteer!)

Up to 9.5% 401(k) employer contribution

Mental health support

Career advancement opportunities

Student loan repayment options

Tuition reimbursement

Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans .*

And that's just the beginning...

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

We are seeking a motivated and data savvy Business Intelligence Analyst I to join the Unum CSAT Analytics team.

The Business Intelligence Analyst I is responsible for moderate data analysis, preparation and visualization to translate data into meaningful insights for CSAT Insight team members and operations leaders to confidently take action on. They will also be responsible for the creation, monitoring and regular distribution of KPI reports.

The ideal candidate will be passionate about all things data, creative and an analytical thinker who can understand the relationship between what a customer experiences and the data points we are able to capture. This position will work closely with CSAT team members, Data Scientists, Data Engineers and business stake holders.

Principal Duties and Responsibilities

Conduct data profiling and analysis to evaluate data sources to determine the best source for business information

Acquiring, transforming and translating data into actionable dashboards, reports, algorithms or datasets with minimal support from mentor and manager

Performing statistical analysis and presenting findings to guide and advise leadership

Collaborate with data engineers to perform data validation and testing activities as appropriate

Continuously develop and build upon existing knowledge of the insurance industry

Continuously develop and build upon existing knowledge of data stored in company databases

Works directly with internal customers to refine requirements and validate output to ensure solutions will meet expectations

Job Specifications

Bachelors Degree preferred, and/or equivalent experience

2+ years experience with demonstrated success at an Associate level in a data analytics related field

Knowledge of analytics programming languages (SQL/R/Python)

Experience with modern BI toolsets (Tableau, Alteryx, PowerBI, or equivalent)

Understanding of data profiling, statistical analysis and data modeling concepts

Comfortable extracting and leveraging data out of data warehouse, transactional databases, object stores & API based environments

Demonstrated ability to translate business needs into technical solutions

Ability to embrace change, adapt to the unexpected, and focus energies, people, and solutions on practical and positive results

Demonstrated problem solving skills

Strong communications skills

Aptitude and drive to learn new technologies and analysis techniques

Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.

LI-TB1

~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$60,500.00-$123,400.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

UNUM

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