Customer Service Representative

Robert Half • Norwood, MA • 2w ago

Description

We are looking for a dedicated Customer Service Representative to join our team in Norwood, Massachusetts. This is a Contract to permanent position, offering an excellent opportunity for individuals passionate about providing outstanding customer support in the healthcare industry. The role requires working onsite Monday through Friday and involves handling a high volume of inbound calls and data entry tasks. Start date is ASAP-must pass a background check and drug test to start.

Responsibilities:

Manage a high volume of incoming phone calls, ensuring prompt and detail-oriented responses to all inquiries.

Provide accurate and timely information to customers, addressing their needs with outstanding service.

Utilize written scripts effectively to maintain consistency and clarity during customer interactions.

Perform data entry tasks with precision using Microsoft Office and Excel.

Handle email correspondence and maintain accurate records of customer interactions.

Process orders and manage order entry tasks efficiently.

Collaborate with team members to maintain a positive and supportive work environment.

Maintain a strong understanding of company products and services to assist customers effectively.

Requirements - Proven experience in a customer service or call center role, handling inbound and outbound calls.

Proficiency in Microsoft Excel, Word, and other Office applications.

Strong data entry skills with attention to detail and accuracy.

Excellent verbal and written communication abilities.

Ability to multitask and manage time effectively in a fast-paced environment.

Familiarity with email correspondence and attention to detail in etiquette.

Experience in order entry and maintaining organized records.

A positive attitude and commitment to delivering outstanding customer experiences. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Similar Jobs

Artificial Intelligence (AI) Consultant

Highmark Health • Boston, MA • 13h ago

Management & Administrative

Company : enGen Job Description : JOB SUMMARY This exciting role offers a flexible work arrangement. If you reside in either Pittsburgh or Camp Hill, PA, you'll enjoy a hybrid schedule with 3 days a week in the...

13h ago

Go to Apply

Senior Account Manager

CTP • Boston, MA • 14h ago

Management & Administrative

CTP is looking for a Senior Account Manager We love working with talented people, and we continually look for compassionate co-workers with a collaborative spirit to add to our community. Our work moves quickly and we...

14h ago

Go to Apply

Customer Service Specialist

State of Massachusetts • Boston, MA • 17h ago

Management & Administrative

The Commonwealth of Massachusetts Executive Branch is one of the state's largest employers with over 46,000 employees that span 11 secretariats and 70 plus agencies. From Accountants to X-ray technicians with hundreds o...

17h ago

Go to Apply

Director of Compliance and Title IX Coordinator, Office of Civil Rights (SY24-25)

Boston Public Schools • Boston, MA • 18h ago

Management & Administrative

Job Details Job ID: 5128890 Job Description Reports to: Assistant Superintendent of Equity Founded in 1647, Boston Public Schools (BPS) is the oldest public school district in the country. With approximately 48,...

18h ago

Go to Apply

Account Manager - Strategic

Omnicell • Boston, MA • 1d ago

Management & Administrative

Why Join Omnicell? We are looking for an Account Manager to join our team, where you are passionate about building long-term relationships and driving growth within the healthcare industry. This position focuses on de...

1d ago

Go to Apply

Senior Marketing Campaign Manager

Humana • Boston, MA • 1d ago

Management & Administrative

Become a part of our caring community and help us put health first Humana's Marketing organization is seeking a Senior Professional experienced in marketing content and campaign planning to join the team. The Senior M...

1d ago

Go to Apply

Sr. Product Marketing Manager, Release Marketing

GoTo • Boston, MA • 1d ago

Management & Administrative

Job Description Marketing at GoTo At GoTo, our marketing team is a closely connected group, passionate about finding new and creative ways to tell stories about our brand and products. We're committed to guiding how...

1d ago

Go to Apply

Total Rewards Operations Manager

RTX Corporation • Boston, MA • 1d ago

Management & Administrative

Date Posted: 2025-04-28 Country: United States of America Location: RMA99: RTN Remote, Massachusetts Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citiz...

1d ago

Go to Apply

Director - Strategic Financing Services - Applications and Strategic Planning

Cherry Bekaert • Waltham, MA • 1d ago

Management & Administrative

Description Cherry Bekaert's Strategic Financing Services Advisory Team (SFS) is looking for a New Markets Tax Credits Applications and Strategic Planning Director (Director). We offer an opportunity to work with a te...

1d ago

Go to Apply