Customer Service Coordinator II

CTG • Corning, NY • 2w ago

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!

CTG's premier client has a contract assignment for a Customer Service Coordinator II.

Type: Contract

Job Title: Customer Service Coordinator II

Location: Corning, NY

Candidates must be able to commute and work onsite in Corning, NY

Pay Rate: Based on experience

Work Hours: M-F 8am-5pm

Education: Associate degree preferred but not required

A successful candidate in this position will possess strong soft skills as well as:

Exceptional attention to detail

Effective prioritization and multitasking abilities

Strong team collaboration

Excellent verbal and written communication skills

Customer-focused mindset

Strong organizational and problem-solving skills

Proficiency in Microsoft Outlook, Teams, Word, and SharePoint

Description:

The Customer Service Coordinator II serves as a key liaison between customers and the business, managing assigned domestic and international customer accounts to ensure error-free transaction execution. Responsibilities include processing orders, quoting prices, tracking shipments, and maintaining customer databases. This role requires the ability to navigate complex logistics, support global teams, and maintain high customer satisfaction.

Day-to-Day Responsibilities:

Manage assigned customer accounts and ensure order accuracy and timeliness using PeopleSoft (PS) and SAP systems

Handle logistics components via Origin Manager for export and offshore-sourced NA orders

Create shipping templates and work with GLO for routing and carrier coordination

Maintain and develop processes for global customer service (CS) teams

Create/maintain electronic purchase orders (ePOs) and ensure approvals

Approve invoices and verify transaction details

Ensure compliance with customs regulations for designated shipment locations

Assist global CS teams as needed

Create and issue credits/rebates; update RMA system accordingly

Develop knowledge of product/pricing to generate RFQs and quotes

Monitor open orders and shipment reports to meet delivery commitments

Track and confirm shipment deliveries; take corrective actions when necessary

Maintain accurate customer profiles and agreements in internal systems

Respond to customer inquiries within 24 hours

Build technical knowledge of fiber products to better serve customer needs

Collaborate across departments: Planning, Shipping, QA, IT, Finance, and others

Resolve customer payment discrepancies with Commercial Ops

Participate in special projects and business initiatives as needed

Support sales teams with relevant reports and analysis

Required Skills:

2+ years of experience in a customer service or corporate environment

Strong written and verbal communication skills

Proficiency with Microsoft Office tools

Highly organized with excellent attention to detail

Strong interpersonal and team collaboration skills

Preferred Qualifications:

Knowledge of SAP order fulfillment systems

Excel proficiency

Ability to lead and embrace change

Strong initiative and self-motivation

Experience in logistics or international shipping environments

Soft Skills:

Positive attitude

Results-oriented

High self-confidence

Takes initiative when opportunities arise

Travel Requirements:

Minimal to None

Additional Information:

No third party resumes will be accepted

Drug testing and/or other employment-related inquiries may be conducted

CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws

All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)

CTG is an Equal Employment Opportunity employer

CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Rebecca.Olan@ctg.com.

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

CTG

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