Product Manager/Strategy 3-ProdDev

Oracle • Raleigh, NC • 3w ago

Job Description

As the Technical Product Manager, you will play a key role in overseeing the design, implementation, and optimization of the chatbot. Working closely with AI developers, IT teams, and healthcare professionals, you will ensure the product addresses both the needs of the users and the high security demands of healthcare IT environments.

You will be instrumental in ensuring that our AI chatbot integrates seamlessly with internal knowledge bases, ticketing systems, and cutting-edge machine learning (ML) techniques, helping to streamline IT issue resolution and improve the overall IT support experience for healthcare professionals.

Career Level - IC3

Responsibilities

Product Strategy & Vision:

Define and communicate the vision for the AI-powered healthcare IT help desk chatbot, ensuring alignment with both business goals and technical requirements.

Collaborate with stakeholders, including product teams, IT, and healthcare professionals, to understand key use cases and pain points within the healthcare IT support environment.

Identify opportunities for innovation and continuously improve the chatbot based on user feedback, trends, and emerging technologies

Cross-functional Collaboration:

Work closely with AI and NLP engineers to ensure the technical feasibility of product features, including natural language processing (NLP) and machine learning (ML) algorithms.

Lead the coordination between technical and non-technical teams to deliver product milestones and ensure that product features meet user needs and regulatory standards.

Facilitate discussions and decision-making between product stakeholders, UX/UI designers, engineers, and data scientists.

AI/ML Integration & Product Development:

Own the product roadmap for the chatbot, defining new features and improvements based on ongoing user feedback, performance metrics, and market analysis.

Ensure effective integration of machine learning models (e.g., BERT, GPT, RNNs) and ensure high-performance levels of natural language understanding, intent recognition, and issue resolution.

Oversee the integration of the chatbot with internal IT systems, including knowledge bases and ticketing systems (e.g., ServiceNow, Jira Service Management).

Security & Compliance Management:

Work closely with the security team to ensure the chatbot complies with healthcare regulations such as HIPAA and GDPR.

Define and enforce security best practices, including encryption, authentication protocols, and role-based access control (RBAC).

Continuous Improvement & Analytics:

Use product metrics (e.g., user satisfaction, issue resolution time, escalation rates) to continuously monitor and optimize chatbot performance.

Lead the prioritization of product improvements and new features based on data analysis, market feedback, and evolving business needs.

Client and Stakeholder Communication:

Maintain strong communication with the client team, ensuring all deliverables meet expectations and timelines.

Provide regular updates on progress, challenges, and key achievements to senior leadership.

Duties and tasks are varied and complex, needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Oracle

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