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Customer Service Representative

CAI • Raleigh, NC • 12h ago

Job ID Number

R5250

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

We are looking for a motivated Customer Service Representative ready to take us to the next level! If you are located in North Carolina, have prior experience in a healthcare customer service environment, and are looking for your next career move, apply now!

Job Description

We are looking for a Customer Service Representative to provide first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This position is a 3+ month contract and remote.

Due to our end client, candidates must reside within the state of North Carolina.

Due to our end client, candidates must be able to work on CAI's W2 without a need for sponsorship now or in the future.

What You'll Do

Respond to provider questions, emails, and calls in a timely and professional manner

Assist with navigating and resolving a variety of issues, including claims and continuity of care

Work towards meeting and exceeding call center metrics as monitored by DHHS to avoid liquidated penalties

Manage a high volume of inbound and outbound calls with efficiency and courtesy

Maintain detailed records of interactions, transactions, and comments

Collaborate with Provider Relations and Contracts teams to ensure seamless service

Contribute to team efforts by accomplishing related results as needed

What You'll Need

Required:

High school diploma or equivalent; higher education or certifications in healthcare or customer service preferred

Experience in a healthcare customer service call center setting

Strong communication skills, both verbal and written

Ability to handle stressful situations with patience and professionalism

Proficiency with computers and typical office software

Knowledge of healthcare systems and terminology is a plus

Flexibility to work holidays and extended hours as required by the Department

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Must be able to communicate with customers/team members in English over the phone and in person

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

LI-NA1

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

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