Automotive Technical Advisor

MarketSource • Detroit, MI • 2w ago

128711BRTitle:Automotive Technical AdvisorJob Description:Automotive Technical Advisor

MarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive, Information Technology, Telecommunications, and Manufacturing industries in Business-to-Business (B2B) and Retail models.

Founded in 1975, MarketSource, Inc. became a subsidiary of Allegis Group, Inc. in 2004. Our Company's culture centers on our core values: Open Communication, Relationships, Serving Others, and Work Ethic.

MarketSource clients rely on the innovative managed sales solutions that our vertical-specific, subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity, inclusion, and exemplary corporate practices.

Summary

The Automotive Technical Advisor will act as a direct liaison between the dealerships and the OEM within their assigned program. The Automotive Technical Advisor will have a special focus on buyback reductions including repeat repairs/visits, repair time, and Fixed First Visit.

Essential Job Functions:

Provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers

Motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction

Initiate resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty

Analyze and make suggestions relating to repair shop process improvements and offering a proactive business planning with a focus on the customer

Manage STAR escalations- high buyback risk vehicles as identified by the BuyBack Triage Agents

Provide phone and in-dealership technical assistance

Provide dealership consultation on the following: repair order documentation, repair service agreements and facilities inspections

Troubleshoot and solve final repair attempt situations

Identify repair shop process improvements and proactive business planning with a focus on the customer

Represent the OEM as a subject matter expert (litigation/buybacks); CAIR updates needed for each involvement with additional systems as directed by the OEM

Provide support for C.A.G./engineering- providing on ground request support

Oversee Recall and Required Service Updates (RSU) follow-up and reduction

Establish yourself as a quality feedback liaison

Required Knowledge, Skills, and Abilities:

Highly motivated, adaptive, and autonomous with the ability to deliver results

Entrepreneurial individual with a history of leadership and achievement

Excel in building positive working relationships, cost assessment and conflict resolution

Understanding of automotive dealership fixed operations

Ability to travel to dealerships within a designated area

Ability to communicate technical information to all levels within both the client and the dealerships

Ability to analyze data and create custom reports

Ability to effectively use MS Word, Excel, and other customized software

Ability to work independently, multi-task, and manage a progressive workload in a fast-paced environment

Ability to identify and react swiftly to issues that may arise

Excellent written, oral and presentation skills

Ability to tackle complex issues and develop innovative and practical solutions

Proficient with Microsoft Office; Work, PowerPoint, and Excel

Job Requirements:

Bachelor's Degree or equivalent work experience in lieu of degree

Master Technician Certification or equivalent experience in lieu of certification

2 years of automotive experience

Dealership fixed operations experience preferred

75% travel; 2-3 weeks per month

Auto req ID:128711BRState:Michigan Job Category:Sales and Related Additional Information:MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.Work Site City Selection:Detroit

Similar Jobs

Software Engineer

Cognizant • Dearborn, MI • 12h ago

IT & Engineering

Software Engineer Responsibilities: Develop and maintain high-quality software solutions using AWS, SQL, Spring Boot, Angular JS, Java, Javascript, and mySQL. Collaborate with cross-functional teams to define, des...

12h ago

Go to Apply

Software Engineer

Cognizant • Dearborn, MI • 12h ago

IT & Engineering

Software Engineer Responsibilities: Develop and maintain software applications using SQL Server, C#, SQL, Angular JS, Azure, Javascript, and .Net Framework. Collaborate with cross-functional teams to design, devel...

12h ago

Go to Apply

Data Science Analyst, Complexity Analytics

Ford Motor Company • Dearborn, MI • 1d ago

IT & Engineering

In Global Data Insight & Analytics (GDIA), we aspire to navigate Ford Motor Company through the disruptiveness of the information age, harnessing the power of data and artificial intelligence to realize the enterpri...

1d ago

Go to Apply

Technical Trainer - Automotive

Roush Enterprises • Livonia, MI • 1d ago

IT & Engineering

We work alongside the best and brightest to do incredibly cool things you wouldn't believe. At Roush, you're part of building the future. Are you someone that has a passion for providing innovated solutions to complex c...

1d ago

Go to Apply

Controls Engineer

Adient US LLC • Warren, MI • 2d ago

IT & Engineering

At BWI we are looking for a Controls Engineer for our Warren, MI plant. Job Duties: Support the maintenance department by assisting in the troubleshooting of equipment issues, which includes troubleshooting PLC ladd...

2d ago

Go to Apply

Cloud Software Engineer

V2soft Inc. • Dearborn, MI • 2d ago

IT & Engineering

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquartered in Bloomfield Hills, MI and have 16 offices spre...

2d ago

Go to Apply

Senior Embedded Software Engineer

Insight Global • Southfield, MI • 2d ago

IT & Engineering

Job Description Insight Global is looking for a Senior Embedded Software Engineer to join one of our global manufacturing and supplier clients. This person will a specialized R&D team that is pioneering high-accur...

2d ago

Go to Apply

Technical Business Analyst: Supply Chain Sustainability Digitization

Ford Motor Company • Allen Park, MI • 2d ago

IT & Engineering

Have you looked at the top corporate priorities, heard about chips, companies and governments world over have realized that they cannot rely on old playbooks and identified a need to have better systems to provide visib...

2d ago

Go to Apply

Electrical Engineer

Actalent • Detroit, MI • 2d ago

IT & Engineering

Electrical Engineer Description Assist in the design of power distribution, control and lighting systems Develop engineering drawings under the direction of sr engineering staff Perform calculations and detailin...

2d ago

Go to Apply

ML Engineer (Dearborn, MI)

Insight Global • Dearborn, MI • 3d ago

IT & Engineering

Job Description We are seeking an experienced Machine Learning Engineer to design, implement, and maintain robust analytics pipeline solutions. These solutions will support the analysis, modeling, and prediction of up...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.