Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 40,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.
We currently have a career opening for an Account Management Consultant.
Summary
This role is responsible for building relationships with current customers that will increase account penetration, revenue growth, and customer satisfaction within a specified product category, business segment, and/or geography. Incorporates a consultative approach to fulfill customer needs by driving value, adding tools and services that improve customer operational efficiencies, and resulting in improved customer service. Serves as the customer's primary point of contact for all questions, concerns, and requests. The role reports to the Manager, Account Management, who oversees the Consumer Health Account Management team. Job Description
Location
This role requires one to be onsite at our Dublin, OH headquarters 3 times per week and 2 days remote.
Travel
Quarterly nationwide travel is required.
Responsibilities
Assuming direct accountability for all aspects of the customer relationships for Over The Counter (OTC) only accounts and some Regional/National account assistance
Collaborates closely with the sales director and manager to help persuade customer buying decisions to support the attainment of the organization's sales objectives.
Striving to improve customer loyalty and driving customer retention.
Assess, analyze, and consult with our existing customers and new customers about their business needs and collaborate cross-functionally to resolve any customer issues/challenges.
Completes customer tasks including all product forecasts, price requests, bulk ordering, and tracking orders/shipments.
Completes RFPs, product matching, and deal models for new business opportunities.
Participates in customer calls, leads internal discussions regarding customer strategy, and prepares reports, presentations, and written recommendations as appropriate and/or as requested by management.
Prepare customer business reviews and customer meeting agendas for management and executive leadership.
Track results of initiatives and drive insights from performance.
Plan and execute quick-turnaround projects with minimal outside assistance.
May travel to existing and prospective customer accounts to cultivate relationships, demonstrate various services, and identify new market trends, requirements, and opportunities.
What is expected of you for success in your role
Demonstrates advanced knowledge of retail, eCommerce, or independently owned businesses, including key competitors, terminology, technology, trends, challenges, and reimbursement; demonstrates working knowledge of the retail and/or eCommerce offerings with a customer's unique business needs.
Initiates and takes ownership of principles of this class of trades, including account planning, inventory planning, selling processes, post-sales implementation processes, and deal economics.
What is expected of you and others at this level
Applies knowledge of the customer's business to develop optimal selling solutions.
Proactively and with a regular cadence demonstrates to the customer the defined value of partnering with Cardinal Health both pre- and post-sales.
Builds and sustains relationships founded on trust with internal and external customers and ensures customer satisfaction and loyalty.
Contribute to the development of policies and procedures.
Develops technical solutions to a wide range of difficult problems.
Expert in data manipulation and able to handle multi-variant analysis with large dataset.
Completes work and complex projects independently.
Entrepreneur mentality and self-driven that follows up with customers & management on progress to ideal solutions.
Work reviewed for purpose of meeting objectives.
May act as a mentor to less experienced colleagues.
Qualifications
Proven client relationship management experience.
Ability to lead video and onsite business meetings.
Ability to problem solve and develop key relationships with external and internal customers
Excellent organizational skills
Strong Analytical and Reporting capabilities
Strong process management and account management skills
Strong communication skills
Proven product knowledge in business area
Knowledge of MS Office suite, Business Objects and Looker
Team player and detail-oriented
Anticipated pay range: $66,500 - $99,645
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 5/8/25 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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