Branch Operations Lead - Newport Beach Market - Irvine, CA

JPMorgan Chase • Santa Ana, CA • 3w ago

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

As a Branch Operations Lead Trainee in Branch Banking, you collaborate with the Branch Manager, branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements. A Branch Operations Lead Trainee is passionate about taking care of our customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch.

A typical day consists of assisting customers and performing transactions. You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships. Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees. This results in the business is adhering to control expectations.

Job responsibilities

Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture

Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings

Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures

Introduces customers to the branch team who will build relationships and assist with specialized financial needs

Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week

Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards

Required qualifications, capabilities, and skills

High school degree, GED, or foreign equivalent

Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements

Availability to work Branch hours including weekends and some evenings

Preferred qualifications, capabilities, and skills

Demonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate

Strong desire and ability to influence, educate, and connect team, partners, and customers to technology

Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment

Some College level or military equivalent or 2+ years of branch banking experience

Federal Deposit Insurance Act

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

Training requirement

Successful completion of the Branch Operations Lead training program is a pre-requisite to be considered active in Branch Operations Lead role

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

Santa Ana,CA $24.48 - $29.95 / hour

Similar Jobs

Regional Marketing Manager

Avenue5 Residential, LLC • Santa Ana, CA • 1h ago

Management & Administrative

Avenue5 is growing, and we are in search of a regional marketing manager to join our dynamic team of Fivers! About Us We are a vibrant third-party multifamily property management firm with locations across the Unite...

1h ago

Go to Apply

Regional Marketing Manager

Avenue5 Residential, LLC • Irvine, CA • 1h ago

Management & Administrative

1h ago

Go to Apply

Regional Marketing Manager

Avenue5 Residential, LLC • Anaheim, CA • 1h ago

Management & Administrative

1h ago

Go to Apply

ITS/Tolling Project Manager II

HNTB • Santa Ana, CA • 1h ago

Management & Administrative

What We're Looking For At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest...

1h ago

Go to Apply

Customer Service Representative

Robert Half • Irvine, CA • 2h ago

Management & Administrative

Description We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. This Contract-to-permanent position offers an opportunity to work in the health and biotech industry, pr...

2h ago

Go to Apply

Associate, Structuring - Real Estate Structured Finance Group

Bank of America • Newport Beach, CA • 2h ago

Finance & Accounting

Associate, Structuring - Real Estate Structured Finance Group Newport Beach, California Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power...

2h ago

Go to Apply

Accounting Specialist

Aston Carter • Los Alamitos, CA • 2h ago

Finance & Accounting

Accounting Specialist Los Alamitos, CA Reporting to the Accounting Manager, the Accounting Specialist will be responsible for establishing payment terms and collecting payment against those terms according to establ...

2h ago

Go to Apply

Microstation Drafter

Actalent • Irvine, CA • 2h ago

Actalent is currently seeing to hire a qualified MicroStation drafter for a position in Irvine, CA. This person will be part of a team providing designer support for both large and small-scale substation engineering pro...

2h ago

Go to Apply

Senior Counsel, Transactions

AbbVie • Irvine, CA • 2h ago

Legal & Paralegal

Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable...

2h ago

Go to Apply

Associate General Counsel, Transactions

AbbVie • Irvine, CA • 2h ago

Legal & Paralegal

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.