Secret/TS Operations Manager

Insight Global • Alexandria, VA • 3w ago

Job Description

Lead to oversee our IT operations and ensure the infrastructure is reliable, secure, efficient, and aligned with program. Responsible for the continuous operation of critical systems, managing a team of IT professionals, and collaborating with various DevOps Teams to support and implement technology solutions that drive organizational success.

Key Responsibilities

Provide leadership and direction to the IT operations team, ensuring high-quality service delivery and support for internal and external stakeholders.

Develop and implement IT policies and best practice guides for the organization.

Oversee the management of IT service support (including helpdesk) and infrastructure (networks, servers, databases, and cloud systems).

Ensure continuous delivery and operation of IT services through oversight of service level agreements (SLAs) and use of IT service management (ITSM) methodologies.

Lead IT infrastructure planning, development, and operations, including capacity planning and IT business continuity planning.

Manage IT assets, including the procurement, deployment, monitoring, maintenance, upgrading, and disposal of IT infrastructure across the organization.

Foster a culture of continuous improvement and innovation within the team.

Establish and maintain robust cybersecurity measures in collaboration with information security team to safeguard information against unauthorized access and cyber threats.

Provide direction and support for IT solutions that enhance mission-critical business operations.

Prepare and maintain documentation of IT systems operations processes, procedures, and configuration.

Ensure the creation and implementation of a disaster recovery and business continuity plan.

Manage IT staff by recruiting, training and coaching employees, communicating job expectations, and appraising their performance.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

SECRET OR TS clearance.

Bachelors or Masters degree in Information Technology, Computer Science, or a related field.

Minimum of 10 years of experience in IT operations, with at least 4 years in a leadership role overseeing IT infrastructure and support services.

Proven experience in IT infrastructure strategic planning and development, project management, and policy development.

Expertise in IT systems, networking, hardware, and software, including administration and management.

Strong understanding of ITIL practices, ITSM, and service delivery.

Experience with cybersecurity frameworks and regulatory compliance requirements relevant to IT operations.

Highly proficient in cloud computing environments (AWS, Azure) and managing hybrid infrastructure models.

Exceptional leadership skills with the ability to manage and develop a high-performing IT team.

Strong critical thinking and decision-making skills with a focus on building scalable and innovative IT operations.

Excellent written and verbal communication skills, capable of effectively articulating technology concepts to non-technical stakeholders.

70-90h

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of

employment, including options for medical, dental, and vision insurance. Eligibility to enroll in

the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this

role will have access to paid sick leave and other paid time off benefits as required under the

applicable law of the worksite location. Relevant certifications (e.g., ITIL, CISSP, PMP, etc.) are highly desirable. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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