Fleet Operations Manager (Performance & Tactical Ops)

US Tech Solutions • Washington, DC • 9h ago

Work Location: Washington, DC or Phoenix, AZ (Should be able to coordinate in both MST & EST for cross time zone collaboration).

Work Schedule:

10-hour days, Wed-Sat, 6pm-4:30 am PT. Subject to change during the assignment to relatively similar hours.

(3 days onsite & 1 day remote flexibility)

Job Description:

The Fleet Operations/Tactical Operations Performance Manager (TOP Manager) serves as the real-time operational lead for client's global markets, specifically supporting both owned and driven by operations.

This role is focused on overseeing daily operations, identifying, and addressing immediate operational needs, and ensuring smooth transitions between shifts to maintain continuous market performance globally across the operation.

Responsibilities include closely monitoring real-time operations, promptly responding to issues, and coordinating with local market team or the appropriate team to manage daily workflows.

You will provide guidance to partners and vendors during their shifts, aligning their activities with client's operational standards, and troubleshooting any immediate challenges. This role demands a hands-on approach, with an emphasis on executing operational plans, maintaining performance, and ensuring consistent service levels.

Responsibilities:

To minimize operational disruption, the oversee daily autonomous vehicle fleet operations across all markets, ensuring real-time support, issue resolution, and adherence to safety and efficiency standards.

Monitors live data, escalates problems, manages shift handovers, coaches partners and vendors, and troubleshoots operational challenges.

Provides real-time reporting, enforces safety compliance, and contributes insights for continuous improvement.

Daily Operations Monitoring and Support: Actively oversee daily autonomous vehicle fleet operations across all markets during assigned shifts. Ensure real-time support for local market teams and adherence to established procedures, prioritizing safety, efficiency, and seamless operation 24/7.

Real Time Issue Identification and Escalation: Monitor live operational data to detect and respond to immediate issues impacting AV performance. Serve as the primary escalation point, collaborating with local teams and escalating unresolved problems to global operations for timely intervention.

Shift Handover and Coordination: Ensure smooth transitions between shifts by conducting thorough shift handovers, documenting incidents, and maintaining an accurate log of shift activities and outstanding issues to ensure continuity across 24/7 operations.

Performance Management & Support: Directly manage performance for O&O and validation, while providing hands-on guidance and real-time coaching to client's partners and vendors. Ensure alignment with client's standards and safety protocols, proactively addressing performance issues, and supporting adherence to best practices during each shift.

On-the-Spot Problem Solving: Collaborate with local teams to troubleshoot and resolve immediate operational challenges. Engage with global engineering and operations teams as necessary to address complex issues and ensure feedback loops are maintained.

Real-Time Reporting and Communication: Regularly update key stakeholders on shift activities, operational status, and any incidents. Ensure accurate and prompt communication with global operations and other shifts for effective coordination and rapid response.

Safety and Performance Compliance: Actively monitor and enforce client' safety standards and performance benchmarks within each shift. Address deviations promptly to ensure consistent, reliable, and safe operations across all markets.

Continuous Improvement Feedback: Contribute shift-level insights to drive continuous improvement in daily operations. Report recurring issues and recommend potential adjustments to procedures, collaborating with cross-functional teams to enhance operational efficiency.

Experience:

Experience in Fleet Operations.

24/7 operational continuity ability.

Fast-paced decision-making environments (e.g., military, law enforcement, aviation, logistics, 24/7 operations).

High-Pressure Leadership Experience:

Background: 5+ years of experience in Fast-paced, real-time decision making environments like law enforcement, military, aviation, logistics, or other 24/7 operations environments that require multiple decisions per hour.

Skills: Proven ability to make multiple critical decisions per hour, manage stress, and adapt to rapidly changing scenarios.

Operational Excellence:

Focus: Hands-on experience in monitoring live data, troubleshooting immediate issues, and ensuring 24/7 operational continuity.

Execution: Strong track record of enforcing safety protocols, escalating unresolved problems, and maintaining service efficiency.

Leadership & Collaboration:

Influence: Ability to motivate and guide vendors/partners (not just direct reports) while aligning with organizational standards.

Communication: Exceptional verbal/written skills to articulate complex issues to stakeholders (e.g., executives, engineers, vendors).

Desired Skills:

Experience in Google Workspace (Docs / Sheets / Gmail) preferred.

Experience in Vendor Management.

Education:

Bachelor's degree degree in Operations, Business Administration, or related field (though experience is prioritized).

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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