Back to Jobs search

Entry Level IT Support

TEKsystems • Huntsville, AL • 4w ago

Position is remote, but must sit within driving distance to Huntsville, AL

Top Skills' Details

Windows Operating Systems

Call Center- Customer Service

Troubleshoot connection issues

Job Description

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.

Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting

Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management

Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement

Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions

Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues

Strong problem-solving skills and attention to detail including multi-tasking

Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude.

Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned

Perform other duties as assigned

Work Environment

NRTC has a casual/fun inbound call center environment. Pit is very open and collaborative. Everyone has the ability to work from home as long as their production is there.

At NRTC, we pride ourselves in promoting from within and developing careers through our mentorship, Educational Assistance programs, NRTC University webinars, and a learning management platform. Most of our positions are posted internally first, where we give our existing employees the opportunity to elevate their careers. NRTC also provides a mentorship program that helps employees find experienced mentors who can lead them on their professional journeys. Our educational assistance program offers an annual reimbursement of up to $5,250 per calendar year for educational costs to promote professional growth with continued education outside of NRTC. Monthly NRTC University webinars are hosted to educate our employees on other business units and departments. NRTC provides a robust learning management platform including thousands of courses for continued self-education.

Business Drivers/Customer Impact

Knowledge, Skills, and Abilities

Excellent time management skills

Basic understanding of computer hardware, software, and electronics

Ability to troubleshoot basic issues and perform diagnostics

Strong attention to detail and methodical approach to tasks

Ability to clearly document issues and solutions

Ability to apply the elements of building positive rapport with different @types of customers over the phone.

Must have flexibility for schedule, including ability to work nights and weekends

Strong professional phone etiquette

Minimum Education and Experience

High school diploma or equivalent required; Associate degree or relevant certification (e.g., CompTIA A+, Microsoft Certified Professional) is a plus but not required

Previous experience in a helpdesk, contact center or IT support role is preferred but not required; internships or relevant coursework can be considered

An equivalent combination of education and experience may be considered

Pay and Benefits

The pay range for this position is $15.50 - $15.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Huntsville,AL.

Application Deadline

This position is anticipated to close on Apr 14, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Similar Jobs

Construction Manager

GE Aerospace • Huntsville, AL • 12h ago

Trucking & Construction

Job Description Summary The Construction Manager is accountable for field management of construction contractors, focusing on safety, quality, schedule and cost, while addressing technical issues that arise during exe...

12h ago

Go to Apply

Sentinel - General Manufacturing Manager 1 (3589-1)

Northrop Grumman • Huntsville, AL • 13h ago

Management & Administrative

RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolu...

13h ago

Go to Apply

Metal Processes & Manufacturing Team Lead

Amentum • Huntsville, AL • 13h ago

Manufacturing & Warehouse

Create Your Career: Grow With Us Your growth matters to us-that's why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like Team Lead Academy, edu...

13h ago

Go to Apply

Software Engineer

Integration Innovation, Inc. (i3) • Huntsville, AL • 16h ago

IT & Engineering

Overview i3 is seeking a motivated and ambitious Unmanned Aircraft Systems (UAS) Software Developer to join the Software, Simulation, Systems Engineering and Integration Directorate (S3I) Joint Technology Center - Sys...

16h ago

Go to Apply

Software Engineer Lead

JHNA • Huntsville, AL • 16h ago

IT & Engineering

Huntsville, AL, USA | Full Time JHNA is seeking a highly motivated and experienced Software Lead to join our Launched Effects (LE) team within the Command, Control & Effects (C2E) Product Office within the Uncrewe...

16h ago

Go to Apply

Restaurant Server

Atrium Hospitality • Huntsville, AL • 17h ago

Retail & Hospitality

Hotel: Huntsville Embassy Suites 800 Monroe Street Huntsville, AL 35801 Restaurant Server Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence What's in it for you?...

17h ago

Go to Apply

Program Manager

NANA Regional Corporation • Huntsville, AL • 21h ago

Management & Administrative

The Program Manager shall oversee the Task Order and have overall accountability of the program. To facilitate efficient operations under this contract, the Contractor PM shall: Serve as the main POC for all Contracto...

21h ago

Go to Apply

Pharmacy Operations Manager

Walgreens • Huntsville, AL • 22h ago

Hospital & Medical

Job Description: Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive pa...

22h ago

Go to Apply

Pharmacy Operations Manager

Walgreens • Madison, AL • 22h ago

Hospital & Medical

22h ago

Go to Apply

Critical Operations Manager

Meta • Huntsville, AL • 22h ago

Management & Administrative

Summary: Meta is seeking a Critical Operations Manager to join our Data Center Operations team. Our data centers serve as the foundation upon which our software operates to meet the demands of our customers. The Criti...

22h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.