Supplyforce

The Client Services Specialist provides complete transactional support for their assigned client package. This position is the central point of contact for both the client and supplyFORCE team members for transactions including but not limited to quotations, orders, and expedites. The Client Services Specialist will have the authority to make independent decisions regarding all aspects of their assigned clients. This is a hybrid position requiring Tuesday and Thursday in-office at the King of Prussia location. Shifts available between 7AM-6PM.

Key Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manage communication with each client facility regarding open orders and expediting

Manage client inquiries on the Hubspot platform timely and efficiently

Manage the supplyFORCE sales process flow from RFQ to Collections

Manage daily order processing in the ERP for all clients in assigned client package

Resolve client issues with shipments and invoices (pricing, UOM, duplicate, etc.), including returns (RMA's).

Collaborate with Client AR to resolve invoicing issues

Manage the entry of customer credit card information and provide corrected information as needed

Provide support as needed to Sourcing Specialists in the delivery of on-demand sourcing, market baskets, and price file refreshes

Maintain compliance with all procedures and work instructions

Perform any other corporate duties and/or projects, as assigned, for the benefit of the organization

Adopt and embrace the supplyFORCE CORE4: Character, Collaboration, Community, and Care (our culture program).

Experience

Minimum of 2 years' experience in purchasing, customer service experience preferred

Experience in MRO, supply chain, and/or industrial distribution preferred

Effective written and verbal communication skills

Very organized with attention to detail

Ability to build and maintain professional relationships

Excellent problem-solving and critical thinking skills

Ability to work independently and efficiently

Proficiency with Microsoft Office tools with focus on Microsoft Excel, Outlook and Internet navigation

Education

Bachelor's degree (B.A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

Remain in a seated position for extended periods

Repetitive motion such as typing or using a computer for extended periods

Periodic standing or walking within office environment

Salary Range: $52,000-$57,000

About supplyFORCE

SupplyFORCE delivers multi-category MRO (maintenance, repair, and operating) supply chain solutions to Fortune 1000 companies. Our member network of 200+ distributors with more than 2500 branch locations, support each customer plant location with local inventory and best-in-class services at the lowest total cost.

SupplyFORCE offers a competitive salary and benefits package that includes:

Medical, dental, vision, and prescription drug coverages

Flexible Spending Account or Health Savings Account

401(k) contributions and fully vested company match

Company paid STD, LTD and Group Life insurance

Voluntary Life and AD&D coverage available

Voluntary ancillary coverages for hospital, accident, and critical care

Employee Assistance Programs

Tuition reimbursement

Referral Bonus

Generous Paid time off (PTO) and holiday schedule

SupplyFORCE is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive considerationfor employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, protected veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

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