Responsibilities:

General ERP/System Responsibilities

Provide daytoday functional support for the companys ERP/MRP system (Infor Syteline) and other business applications.

Troubleshoot user issues, identify root causes, and coordinate solutions or escalations to senior team members.

Assist with configuration, testing, and validation of ERP changes, upgrades, or module deployments.

Perform data audits, corrections, and validation to ensure accuracy and consistency across business systems.

Create or modify basic reports, queries, and dashboards to support operational teams.

Document business processes, workflows, SOPs, and user training materials.

Support continuous improvement initiatives that enhance system usability, accuracy, and business process efficiency.

Provide training and guidance to end users to promote consistent adoption of best practices.

Education and Experience:

Required: 2+ years of relevant experience in business systems, ERP support, or IT/business operations.

Required: 2+ years of Info Syteline experience. Foundational understanding of ERP systems.

Basic familiarity with:

SQL querying or related data/reporting tools

Microsoft SSRS or similar reporting platforms

Manufacturing operations, materials management, or supply chain workflows

Strong analytical and problemsolving skills with a willingness to learn advanced system functionality.

Ability to communicate technical concepts clearly to nontechnical users.

Demonstrated ability to collaborate across teams and work effectively with users at all levels.

Strong organizational skills with attention to detail in documentation and data validation.

Work Setting:

General office setting with typical moderate noise levels in a temperature controlled environment. Operates office equipment (computer, fax, copier, phone) as required to perform essential job functions.

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