IT Helpdesk Intern (HYBRID)

Department

Information Technology

Position Type

Paid Internship

(Opportunity for Professional Growth)

Must be authorized to work in the US.

This position is not eligible for sponsorship

Position Overview

We are looking for an IT Helpdesk Intern who is eager to learn and gain hands-on experience in a professional IT environment. This role is designed as a mentorship opportunity for a recent graduate or student who is just beginning their IT career and wants exposure to real-world systems, support workflows, and security concepts.

No prior helpdesk or enterprise IT experience is required. We are looking for someone who is curious, dependable, and motivated to learn. Training, guidance, and support will be provided.

What You'll Do

Learn & Support Day-to-Day IT Operations

Assist with Tier 1 helpdesk support under the guidance of senior IT staff

Help respond to basic user requests and issues

Learn how IT tickets are logged, documented, and resolved

Ensure requests are directed to the appropriate team when needed

Assist with Employee Onboarding

Help prepare laptops and equipment for new employees

Assist with basic account setup and access requests (with supervision)

Learn how onboarding and offboarding processes work in a corporate IT environment

Shadow & Learn

Shadow members of the IT team to learn:

How support issues are diagnosed and resolved

How systems are managed behind the scenes

How security-related issues and alerts are handled

Ask questions, take notes, and build foundational IT skills

Grow Over Time

Gradually take on more responsibility as skills develop

Learn foundational IT security concepts and best practices

Gain exposure to security-related work for those interested in that path

What We're Looking For

Recent graduate or student pursuing a degree or coursework in:

Information Technology

Cybersecurity

Computer Science

Or a related field

Strong interest in technology and learning how things work

Reliable, organized, and willing to ask questions

Comfortable communicating with others and asking for help when unsure

Positive attitude and desire to grow

Demonstrates a strong task-oriented approach and efficiently manages a wide range of daily responsibilities.

What You Don't Need (We'll Teach You)

Prior helpdesk experience

Knowledge of ticketing systems

Advanced technical skills

Enterprise IT or security experience

What You'll Gain

Hands-on experience in a professional IT environment

Mentorship from experienced IT professionals

A supportive environment focused on learning and growth

Exposure to IT support, systems, and security concepts

A strong foundation for a future career in IT or cybersecurity

Why This Internship Exists

We believe in developing talent. This internship is meant to help someone build confidence, skills, and clarity around their career path while contributing meaningfully to the team.

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