Job Summary

As an Account Development Representative, you will play a key role in driving revenue growth by managing and expanding customer relationships within an assigned region. In this role, you will proactively contact businesses to introduce and promote our solutions using established outreach lists. You will work closely with a Sales Account Manager to support account management efforts, strengthen customer relationships, and identify growth opportunities. Success in this position is driven by strong communication skills, consistent follow-up, and a consultative approach focused on delivering value to customers.

Key Responsibilities

Proactively contact assigned businesses to introduce and promote company solutions

Manage and grow customer relationships within an assigned region

Partner closely with a Sales Account Manager to coordinate outreach, account activity, and growth strategies

Identify customer needs and recommend value-added solutions through active listening and problem-solving

Balance relationship management ("farming") with proactive outreach ("hunting") activities

Utilize data, reporting tools, and CRM systems to track activity, manage pipelines, and support sales strategy

Maintain accurate and timely documentation of customer interactions and account activity

Perform additional responsibilities as needed to support team and company goals

Minimum Qualifications

Two or more years of experience in an account management, sales, or customer-facing role with outbound responsibilities

Goal-oriented, self-motivated, and able to manage multiple priorities while meeting deadlines

Demonstrated persistence, confidence, and professionalism in a sales environment

Strong verbal, written, and interpersonal communication skills with the ability to build rapport across all levels of an organization

Excellent attention to detail and organizational skills

Ability to travel up to 10% of the time

Preferred Qualifications

Experience balancing both account management and new business development responsibilities

Strong analytical and PC skills

Experience using CRM software, Salesforce preferred

Data-driven approach to managing sales activity and customer relationships

Benefits

Medical, dental, and vision

401(k) with 6% company match

Company paid life (AD&D) insurance

Additional voluntary coverage options for employee, spouse, and children

Paid Time Off (PTO) and NY Safe and Sick Leave

On-Site fitness facility

Employee Assistance Program (EAP)

ARMOR-IIMAK is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

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