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Systems Technician

Job Category

Information Technology and EMR

Requisition Number

SYSTE009287

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Posting Details

Posted:

April 13, 2026

Full-Time

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Locations

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Job Details

Description

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health and Fitness, Sick Child Care Assistance, Development and more. For additional information visithttps://www.austinregionalclinic.com/careers/.

PURPOSE: Employee is expected to support and maintain systems and to educate users. The employee should be alert to all user needs and carry out tasks and responsibilities for the job. These include high quality professional service, thorough and accurate documentation, and a willingness to work closely with coworkers, administrators and managers. Prompt assistance to other units/departments is expected, as well as prompt assistance within the employees own unit/department. They should be capable of identifying, correcting and reporting any system malfunctions. The employee is expected to carry out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS:

Answers IT helpdesk phone calls as assigned by manager and assists end users as necessary.

Assures continuity of computer systems and applications for all system users.

Installs approved software and hardware products.

Repairs hardware as necessary to include PCs, faxes, phones and other equipment.

Tracks and logs incoming/outgoing inventory.

Provides technical assistance and advises users as needed.

Recommends changes in software and hardware to improve computer capabilities.

Maintains and logs all issues using department tracking software.

Works effectively in a team environment to identify, troubleshoot and resolve issues.

Learns and uses products to help streamline support functionalities.

Meets expectations for attendance and punctuality.

Travels to and from CMS/ARC locations as required.

OTHER DUTIES AND RESPONSIBILITIES:

Performs other duties as assigned. Works overtime as required. Works on-call for all periods as assigned by manager.

MINIMUM QUALIFICATIONS:

Education: High school diploma or equivalent.

Experience: 1-2 years of professio

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Systems Technician