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Patient Account Liaison

Job Category

Office and Clerical

Requisition Number

PATIE009581

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Posting Details

Posted:

July 31, 2026

Full-Time

Hybrid

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Locations

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Job Details

Description

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health and Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Responsible for answering incoming calls from patients and collecting all insurance and demographic information necessary to appropriately setup a patient account, in order to submit clean claims for prompt payment from carriers. Assists incoming callers/patients with billing inquires and collecting payment while providing excellent customer service. Responsible for contacting patients with appointments in order to obtain information to complete the registration process. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

Customer Service

Receives inbound telephone calls from internal and external customers. ie. Patients, Insurance Representatives.

Asks appropriate verification questions prior to releasing confidential patient information in accordance to company policy/HIPAA guidelines.

Reviews and documents patient correspondence. Contacts patients to acknowledge receipts of correspondence in a timely manner, whenever necessary.

Answers patient registration phone calls.

Obtains all insurance and demographic information from patient necessary to setup accounts.

Verifies insurance coverage and sets up new members for all insurance contracts.

Updates insurance and demographic information on existing patients as provided by patient call or additional information received from site resources.

Runs registration reports and follows up on incomplete or missing account information as indicated to complete registration process.

Researches member account transactions for eligibility inconsistencies.

Maintains complete, accessible, dated files and resource materials.

Provides assistance to coworkers as requested and/or necessary.

Documents productivity statistics reports to CBO Supervisor.

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Patient Account Liaison