CLOSING DATE: May 1, 2026

POSITION: Technical Support Technician

SALARY: $24.03 to 31.84, per hour DOE

REPORTS TO: Technical Services Manager

LOCATION: Information Technology Dept., Nespelem, WA

Basic Functions: This is a Non-Exempt position. Under general direction, is responsible for technical support of community center and is responsible for troubleshooting, installing, implementing, administering, and maintaining customer services systems and providing Tier I support. Responsible for supporting the implementation and maintenance of customer services software and the analysis of customer services performance. Responsible for designing and implementing cabling plant infrastructure to support network systems. Assists in disaster recovery planning by executing customer services test plans. Implements customer services security procedures. Exercises no supervision.

MINIMUM QUALIFICATIONS:

Education and Training:

Requires a High School Diploma or GED

Requires Experience in Telecommunication, Networks, Computer Science, or IT related fields

Must have and maintain Valid Driver License

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Knowledge, Skills, and Abilities:

Requires Knowledge of quality principles and tools, especially root cause analysis and problem solving.

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