About NMS

National Metal Shapes, a trusted flooring component manufacturer since 1972, is in the midst of a bold growth phase. We are revitalizing our culture and building a high-performance team focused on accountability, execution, and results.

We are looking for driven, capable individuals who want to grow with us. This is not just a job---it is an opportunity to develop into a key contributor within a company with deep roots and significant upside.

The Opportunity

This role is the critical link between our outside sales team and our internal operations.

Your mission is simple but important:

Ensure every order we sell is executed cleanly, accurately, and on time---freeing our sales team to focus on winning new business.

You will take ownership of customer orders after purchase orders are received, managing communication, coordination, and follow-through from order entry through delivery.

For the right person, this role is a launchpad. High performers will be developed and promoted into outside sales roles as we continue to grow.

What You Will Do (Other duties, as assigned)

Own the Order Lifecycle (Post-PO)

Track and manage all assigned orders from ERP entry through production and delivery

Ensure accuracy of order details, specifications, and timelines

Identify and resolve discrepancies early before they impact production or delivery

Be the Customer Contact (Post-Sale)

Proactively communicate timelines, updates, and changes

Manage revisions and special requests

Coordinate Across Teams

Work closely with:

o Inside Sales (order entry and documentation)

o Production (status and execution)

o Shipping (delivery timing and logistics)

Follow-up consistently to keep orders moving without delay

Escalate issues when needed to ensure timely resolution

Own Issue Resolution

Take full ownership of any order issues from start to finish

Coordinate internally to resolve errors, delays, or changes

Ensure clean, accurate outcomes---not partial fixes

Enable the Sales Team

Keep outside sales reps informed without requiring them to follow up

Remove them from day-to-day order tracking and problem-solving

Help build trust in our ability to execute at a high level

What We Are Looking For

Bachelors degree and 1--3 years of experience in a customer-facing, operations, or coordination role

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