Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to improve sales, support all site operations to maximize profits, to exceed expectations providing product and services that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.

Position Summary:

Maximize customer satisfaction, perform cleaning duties, stock and handle products, perform cash handling and register operation duties.

Job Responsibilities:

Maximize Customer Satisfaction and Sales Improvement

Provide quick, friendly service

Suggest additional and promotional items, optimize time of self to ensure Customer Service Plus One

Handle customer's questions, complaints, and returns quickly and appropriately or refer to Management

Promote the use and benefits of the QD Card

Cash Handling/Reporting and Register Operations

Perform shift and daily opening/closing activities as instructed/use of checklist

Perform duties and follow policy on cash handling/reporting

Ensure sales are recorded and cash is secure and accounted for as per policy

Ensure alcohol/tobacco/lottery and lotto sales are appropriately handled

Safety and Security

Ensure internal and external store areas are kept free of safety hazards

Correct and report any safety or security violations, concerns, etc.

Receiving, Stocking and Handling Products

Face stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higher

Ensure proper rotation of products

Remove out-dates, damaged, and spoiled products

Receive and check-in deliveries, lifting and organizing containers weighing up to 50 pounds

Verify accuracy by comparing shipment to written order and report discrepancies in deliveries.

Verify shelf tags (accurate, readable)

Maintain storeroom and cooler stock neatly and orderly

Lift and organize cases of milk and other containers weighing up to 50 pounds one or more times a shift (in the cooler area, on the sales floor and outside)

Serve and prepare ice cream cones/cups

Prepare and package hot food for customers purchase if applicable

Lift and count returnable bottles and cans, stack neatly in designated area

Handle open products appropriately and according to health regulations

Cooperate with other stores and company personnel

Demonstrate respect for employees and the company

Report to work as scheduled and in appropriate company uniform

Follow through on assigned tasks, demonstrate urgency in getting things done

Complete training assignments

Maintain confidentiality of store personnel and operations

Know and follow policies and procedures

Education/Experience

High School diploma or equivalent preferred

Retail Customer Service experience preferred

Training*

Must complete the following within 60 days of hire

New Employee Orientation

New Employee Checklist

RTO (Ready Training on-line)

CSR Security

Must have passing scores (80%) on all written tests

Any additional training requested or required

Become cross trained in all attributes of the business

Physical Demands

Willing to work flexible hours when needed

Ability to communicate effectively with customers and oth

Quality Dairy Company jobs

Customer Service Representative